AppDynamics

Executive Summary

The diff appears primarily to replace or reorganize website navigation and legal-resource page content. It does not show substantive amendments to the underlying Privacy Policy, Website Terms of Use, or export-control terms. No express language concerning artificial-intelligence training appears in the diff.

Important Changes

1. Privacy Policy description

The revised page states that the Privacy Policy explains how Splunk LLC and its subsidiaries “use and disclose information you provide us.”

Potential significance:

• This is a broad summary of data-use and disclosure activities.
• It refers expressly to Splunk LLC and its subsidiaries, potentially emphasizing that multiple group companies may process or receive customer information.
• The wording is only a description or link to the Privacy Policy; it does not itself identify the categories of information, purposes, recipients, retention periods, or legal bases involved.
• Customers should review the full Privacy Policy to determine whether data may be shared with affiliates, service providers, business partners, or other third parties.

2. Product terminology changed

The text changes from using Splunk “products” to using Splunk “solutions.”

Potential significance:

• This may broaden the description beyond standalone products to include services, platforms, integrations, or other offerings.
• Standing alone, this does not appear to change contractual rights or customer obligations.

3. Export-control content reorganized

The page continues to reference information about the export-control status of Splunk offerings. The revised wording also refers to Splunk LLC and its subsidiaries’ use and disclosure of information provided by users.

Potential significance:

• The diff does not add specific export restrictions, licensing obligations, prohibited destinations, or customer compliance duties.
• Any export-control obligations may remain in the separate Export Controls materials or applicable agreement.

4. Website and footer content

The diff removes or rearranges extensive navigation, company links, legal-resource links, and footer material, including references to:

• Privacy
• Website Terms of Use
• Cookies / “Do not sell or share my personal data”
• Splunk LLC
• A 2026 copyright notice

These appear to be presentation or site-structure changes rather than substantive contractual amendments. However, changes to links could affect which version of a policy users access.

AI Training and Customer Data

• No language in the diff expressly authorizes, prohibits, or limits using customer data to train AI models.
• There is no mention of model training, machine learning, generative AI, foundation models, prompts, outputs, telemetry, de-identification, or human review.
• The general statement that Splunk may “use and disclose information you provide us” is not specific enough to establish an AI-training right, but it could be relevant if the full Privacy Policy separately defines such uses.
• Customers should verify the operative service agreement, data-processing terms, product-specific AI terms, and current Privacy Policy for any training-related provisions.

Summary

The provided diff does not include the actual amended contract language. It only states that approximately 195 words were added. Without the text of those additions—or the surrounding original language—it is not possible to determine:

• What contractual provisions changed;
• Whether customer data may be used to train, fine-tune, or improve AI models;
• Whether the customer granted a license or other rights in its data;
• Whether data may be shared with affiliates, vendors, or third parties;
• Whether personal, confidential, or regulated information is covered;
• Whether data is retained after termination or deletion requests;
• Whether the provider may use de-identified, aggregated, or derived data;
• Whether the provider has security, confidentiality, or opt-out obligations; or
• Whether the changes create new indemnity, liability, compliance, or intellectual-property risks.

AI-Training Review

No conclusions can be drawn about AI-model training from the information supplied. The phrase “Added approximately 195 words” does not identify whether the new language:

1. Authorizes model training using customer prompts, inputs, outputs, or account data;

2. Limits training to de-identified or aggregated information;

3. Creates an opt-in or opt-out mechanism;

4. Applies by default to all customers or only certain services;

5. Allows human review or disclosure to subprocessors;

6. Grants rights in outputs or derived models; or

7. Permits continued use after termination or deletion.

Information Needed

Please provide the full redlined text, including:

• The deleted language;
• The added language;
• Any replacement language; and
• The relevant surrounding provisions, particularly those concerning data use, confidentiality, intellectual property, privacy, security, retention, and service improvement.

Once the actual wording is provided, the changes can be assessed for legal effect and specific customer risks.

Summary

Overall Change

• The diff indicates that approximately 195 words were removed from the document.
• No text of the deleted language is provided, so the specific legal, commercial, or operational impact cannot be determined.

Customer Data and AI Training

• The available diff does not identify whether any provisions concerning customer data, artificial intelligence, machine learning, or model training were removed.
• It is therefore impossible to confirm whether the revision:
• Permits or restricts using customer data to train AI models;
• Changes whether customer data may be used for service improvement, analytics, or product development;
• Removes consent, notice, or opt-out requirements;
• Changes ownership or licensing rights in customer data, prompts, outputs, or derived data;
• Allows human review or sharing of customer data with AI providers or subprocessors; or
• Changes deletion, retention, anonymization, or confidentiality obligations.

Potential Risks

Because the deleted language is unavailable, the principal risk is loss of contractual protections that may have been contained in the removed text. In particular, the deletion could potentially affect:

• Restrictions on secondary use of customer data;
• Prohibitions on training general-purpose or third-party AI models;
• Confidentiality and data-security obligations;
• Customer approval or opt-out rights;
• Limits on using data to improve models or services;
• Allocation of intellectual-property rights; and
• Indemnities or liability protections relating to AI use.

These are possibilities only and cannot be attributed to the revision without the actual deleted wording.

Recommended Review

Obtain either:

1. The full redlined document showing the deleted text; or

2. The approximately 195 words that were removed.

The deleted language should be specifically checked for terms such as “train,” “training,” “machine learning,” “artificial intelligence,” “models,” “improve,” “aggregate,” “de-identified,” “customer data,” “prompts,” “outputs,” “subprocessors,” and “service providers.”

On the information provided, no definite conclusion can be reached about changes to AI-training rights or customer-data protections.

Summary

The diff only states that approximately 31 words were removed from the document. The actual deleted language is not provided.

Key Legal and Commercial Implications

• Unable to identify specific changes: Without the text that was removed, it is not possible to determine whether the deletion affects liability, confidentiality, intellectual property, data protection, termination, warranties, or other legal rights.
• AI training and data use: The available diff does not identify any change regarding:
• Whether customer data may be used to train, fine-tune, or improve AI models;
• Whether customer data is used for product development or analytics;
• Whether inputs, outputs, prompts, or personal data are retained;
• Whether data is shared with service providers or third parties; or
• Whether the customer can opt out of AI training or secondary data use.
• Potential risk: If the deleted text contained restrictions on the provider’s use of customer data—or customer-consent, deletion, confidentiality, or opt-out rights—removing it could materially expand the provider’s rights or reduce customer protections. Conversely, removal of a provider permission could restrict data use. The direction of the risk cannot be determined from the description alone.

Recommended Follow-Up

Obtain and compare:

1. The full prior version;

2. The full revised version; and

3. The exact 31 deleted words, including surrounding provisions.

Particular attention should be given to any deleted language containing terms such as “train,” “fine-tune,” “improve,” “develop,” “machine learning,” “artificial intelligence,” “models,” “inputs,” “outputs,” “customer data,” “personal data,” “retain,” “use,” “share,” or “opt out.”

Summary

The diff states only that approximately 31 words were removed from the document. The actual deleted language is not provided.

Key Legal Implications

• Unable to identify substantive changes: Without the removed wording, it is not possible to determine whether the deletions affect liability, confidentiality, intellectual property, termination, security, or other legal provisions.
• No confirmed AI-training change: The available diff does not show whether any language was removed concerning:
• Use of customer data to train, fine-tune, or improve AI models;
• Use of customer prompts, inputs, outputs, or other content;
• De-identification, aggregation, or sharing of customer data;
• Opt-out rights or restrictions on model training;
• Retention or deletion of data used for AI development; or
• Ownership and permitted use of AI-generated outputs.
• Potential risk: If the deleted words limited the provider’s rights to use customer data, their removal could expand those rights. Conversely, if the deleted language authorized training or other data use, its removal could reduce the provider’s rights. The direction and significance of the change cannot be determined from the information supplied.

Recommended Follow-Up

Provide the exact 31 deleted words, preferably with the surrounding paragraph and section heading. The deletion should then be reviewed for changes to:

1. Customer-data ownership and license rights;

2. AI training, model improvement, and data-use permissions;

3. Confidentiality and data-protection obligations;

4. Data retention, deletion, and subprocessors; and

5. Customer consent, notice, or opt-out rights.

Summary

The provided diff appears incomplete or corrupted. It contains only a fragment of introductory language and unrelated website/navigation text:

• “using this Site, please read these Terms carefully.”
• “Read the Terms”
• Deleted or malformed content resembling CSS: [# + .default { } @media (max- } }]
• Website navigation labels such as “Legal Resources and Policies,” “COMPANY,” “About Splunk,” “Careers,” and “How Splunk Compares”

Because the substantive contract language is not present, a reliable legal comparison is not possible.

Apparent Changes

Introductory wording

The fragment suggests a possible change to language instructing users to read the Terms carefully before using the Site. However, the surrounding text is incomplete, so it is unclear whether this is:

• A new obligation or notice;
• A formatting change;
• A deletion or replacement of existing introductory language; or
• Text extracted incorrectly from a webpage.

Website or formatting content

The CSS-like text and navigation labels do not appear to be contractual provisions. They likely resulted from a webpage scraping or redlining error rather than an intentional legal amendment.

AI Training and Customer Data

No provision addressing AI, machine learning, model training, data usage, or customer content is visible in the supplied diff.

Accordingly, this diff does not show whether:

• Customer data may be used to train or improve AI models;
• Customer data is excluded from model training;
• De-identified or aggregated data may be used for AI development;
• Customer prompts, inputs, outputs, or uploaded materials may be retained;
• The customer must opt out of AI training; or
• Any new security, confidentiality, or ownership protections apply to AI-related processing.

The absence of visible language should not be treated as confirmation that customer data cannot be used for AI training. The complete prior and revised Terms, especially provisions concerning “Customer Data,” “Content,” “Service Data,” “Aggregated Data,” “Artificial Intelligence,” or “machine learning,” should be reviewed.

No

No