Chargebee

Summary of Important Changes

1. New comprehensive Terms of Service

The prior text appears to have been website or marketing content. The revised text introduces a complete contractual Terms of Service, effective 15 February 2026, governing access to Chargebee’s Websites and Services by the customer, its Affiliates, Users, and End-Customers.

Users accept the Terms by accessing or using the Services, or by authorizing others to do so. Customers using the Services for an organization represent that they have authority to bind that organization.

2. New definitions and contractual framework

The Terms add detailed definitions for:

• Service Data, including customer, User, and End-Customer data submitted through an Account.
• Personal Data and Sensitive Data.
• Affiliates, Service Providers, Third-Party Integrations, Subscriptions, Plans, and Pricing Agreements.
• The Data Processing Addendum and Privacy Notice, both incorporated by reference and capable of being updated periodically.

Risk: The Privacy Notice and DPA may change outside the main contract. The Terms state that, in a conflict, the Terms prevail over the Privacy Notice, but the interaction with separately executed DPAs and Pricing Agreements should be reviewed carefully.

3. Customer responsibilities and data restrictions

The customer is made responsible for:

• The conduct of its Users and End-Customers.
• The legality, accuracy, quality, and acquisition of Service Data.
• Obtaining required consents and informing Users and End-Customers about data processing.
• Compliance with applicable data protection laws.

Sensitive Data may not be submitted unless Chargebee expressly agrees in writing. The customer bears responsibility for additional legal requirements relating to Sensitive Data.

4. Data use and AI/model-training implications

The revised Terms expressly authorize Chargebee, its Affiliates, and Service Providers to process Service Data to:

• Provide, maintain, secure, and support the Services.
• Perform migrations and respond to support requests.
• Develop, improve, and enhance the quality, performance, and functionality of the Services.
• Develop and demonstrate new features, products, and services.
• Comply with law and legal requests.

The Terms do not expressly mention artificial intelligence, machine learning, model training, foundation models, or whether customer data will be used to train general-purpose or third-party AI models. However, the broad permissions to use Service Data to develop and improve Services and create new products could potentially be interpreted as permitting some AI or machine-learning development, depending on the DPA, Privacy Notice, product documentation, or other incorporated terms.

Key risk: There is no clear limitation stating that identifiable customer data, prompts, outputs, or Service Data will not be used to train models, nor any express opt-out, deletion requirement for training data, model-retention rule, or restriction on using data to improve models for other customers. Customers should seek express contractual clarification.

Chargebee may also create and analyze aggregated, non-personally identifiable usage data for service improvement, new products, statistical reporting, and usage insights.

5. Service Providers and third-party data sharing

Chargebee may use Affiliates and Service Providers to provide the Services. Third-Party Integrations may independently access Service Data, and Chargebee disclaims responsibility for their handling of that data.

Service Data may also be shared for sanctions screening and geo-blocking.

6. Commercial and operational risks

The new Terms add:

• Automatic renewal, generally for 12-month periods.
• A 90-day non-renewal or modification notice requirement.
• Non-refundable fees and automatic billing.
• Suspension for non-payment or security concerns.
• A 120-day post-termination data-retention period, after which data may be destroyed.
• Possible fees for assistance exporting data.
• Broad disclaimers, including responsibility for data loss except for Chargebee’s willful breach.
• Liability capped at fees paid or payable during the prior six months.
• Delaware law, Delaware arbitration, jury-trial waiver, and class-action waiver.
• Unilateral amendment rights, with continued use treated as acceptance.

Summary of Important Changes

Overall Change

The diff appears heavily corrupted by webpage/navigation content and repeated text. It does not present a clean, conventional comparison of two contract versions. The substantive text shown is a complete Chargebee Terms of Service document with an effective date of 15 February 2026. Based on the available language, the principal legal terms are as follows.

AI Training and Use of Customer Data

No Express AI-Training Authorization

The Terms do not expressly state that Chargebee may use Customer data to train, fine-tune, or develop artificial-intelligence or machine-learning models. There is no specific reference to:

• AI models or generative AI;
• training, fine-tuning, or evaluation datasets;
• prompts, outputs, or model weights;
• whether Customer data is used for shared or customer-specific models; or
• an opt-out or deletion mechanism for AI-training data.

Broad Product-Development Permission

Section 9.3.1 permits Chargebee, its Affiliates, and Service Providers to process information about the Customer, Account, Users, End-Customers, and Service Data to:

• develop, improve, and enhance the Services;
• develop and demonstrate new features, products, and services; and
• provide, maintain, secure, and operate the Services.

“Service Data” includes all electronic data submitted through the Account, including End-Customer and User Personal Data. Although this language does not specifically mention AI training, it is broad enough that Chargebee could argue that training or improving AI-enabled functionality falls within these purposes. This creates uncertainty and a potential privacy/commercial-confidentiality risk.

Aggregated Analytical Data

Section 9.3.3 permits Chargebee, Affiliates, and Service Providers to aggregate and analyze technical and other usage data that is non-personally identifiable to a specific individual to improve Services, develop products, compile reports, and identify usage patterns. The clause does not clearly address:

• re-identification risk;
• whether Customer-specific business information is excluded;
• whether aggregated data may be used to train AI models; or
• whether the Customer can object.

Other Important Risks

• Broad third-party access: Affiliates and Service Providers may process Service Data. Third-party integrations may independently access or transfer Service Data under their own terms, with Chargebee disclaiming responsibility for resulting disclosure, alteration, or deletion.
• Customer compliance burden: The Customer is responsible for obtaining required consents and ensuring lawful use and transfer of Service Data, including international transfers.
• Sensitive-data prohibition: Sensitive Data may not be submitted unless Chargebee agrees otherwise in writing.
• Data retention: Service Data is retained for 120 days after termination, after which Chargebee may destroy it, subject to stated legal and claims-related exceptions. Export assistance may incur a fee.
• Liability limitation: Liability is capped at fees paid or payable during the preceding six months, with broad exclusions for consequential and similar damages.
• Unilateral amendments: Chargebee may amend the Terms by posting an updated version; continued use may constitute acceptance.
• Automatic renewal: Subscriptions generally renew automatically, with 90 days’ notice required for non-renewal or modification.

Recommended Clarification

Customers concerned about AI use should request an express provision stating whether Service Data may be used for AI-model training, whether data is shared with model providers, whether outputs may be retained, and how to opt out and require deletion.

The publisher records this document as revised on this date (“Effective Date: 15 February 2026”).

Summary

Key Observation

The diff only states:

> [Removed approximately 8,236 words from the document]

No deleted text, replacement language, or new language is provided. As a result, the specific legal and commercial effects cannot be determined.

Potential Significance

Removing approximately 8,236 words could materially affect important provisions, including:

• Data ownership and permitted uses
• Customer confidentiality obligations
• Privacy and data-protection commitments
• AI or machine-learning training rights
• Security requirements and breach notification
• Data retention and deletion
• Intellectual-property rights
• Liability limitations and indemnities
• Audit, suspension, and termination rights
• Service levels and support obligations

The deletion could either reduce the customer's obligations or remove protections previously granted to the customer. Its effect depends entirely on which provisions were removed and whether replacement language exists elsewhere.

AI Training and Data Use

The available diff does not show whether any provisions concerning the use of customer data to train, fine-tune, evaluate, or improve artificial-intelligence models were added, deleted, or changed.

In particular, it is impossible to determine whether the document now:

• Permits or prohibits training on customer data
• Allows use of customer prompts, inputs, outputs, or metadata
• Permits aggregation, de-identification, or anonymization for model development
• Applies different rules to personal data, confidential information, or business data
• Requires customer consent or provides an opt-out
• Restricts human review or disclosure to model providers
• Requires deletion of data from training sets or model weights
• Grants the provider ownership or broad usage rights

Risk Assessment

The deletion of a large volume of text is potentially high risk because it may remove protections without making the change apparent from the abbreviated diff. Particular caution is warranted if the removed material included data-use, confidentiality, privacy, or AI provisions.

Information Needed

A reliable legal analysis requires:

1. The actual deleted text;

2. Any newly added or replacement text;

3. The document version before and after the change; and

4. The relevant definitions, especially “Customer Data,” “Usage Data,” “Services,” and any AI-related terms.

On the current information, no definitive conclusion can be reached about customer-data rights or AI-model training.

Summary of Changes

1. Website navigation and marketing content changed

The diff changes the Chargebee website navigation/header text:

• Removed: “Stage”
• Added: “Code / Low Code”
• Added: “Resources”
• Added: “Learning Hub”
• Added: “AI Pricing and Monetization”
• Added: “Pricing strategies and sales lessons”

These appear to be navigation links or marketing categories rather than contractual provisions.

2. No identified change to customer data use or AI model training

The diff does not add, remove, or modify language addressing:

• Customer data ownership
• Collection or processing of customer data
• Use of customer data for analytics or product improvement
• Use of customer data to train, fine-tune, or improve AI models
• Whether customer prompts, inputs, outputs, or usage data may be used for AI training
• Opt-out rights or restrictions on AI-related data use
• Confidentiality or security obligations concerning AI systems

Although the additions include the phrase “AI Pricing and Monetization,” that appears to be a resource or educational-content link. It does not, by itself, authorize Chargebee to use customer data for AI training or otherwise change the parties’ legal rights.

3. Potential practical impact

The revised navigation may:

• Change how users locate documentation, resources, or pricing-related educational material.
• Remove or rename access to a section labeled “Stage.”
• Add links concerning low-code development and AI-related pricing strategies.

However, based solely on this diff, there is no apparent legal change to the Terms of Service, privacy commitments, data-processing rights, or AI-training practices.

Conclusion

This diff appears primarily editorial and navigational. No new material legal risk is evident, and there is no identifiable change concerning the use of customer data to train AI models. A separate review of the operative Terms of Service, privacy policy, data-processing addendum, or AI-specific terms would be necessary to determine whether Chargebee has any rights to use customer data for AI development or training.

Summary

The provided diff contains only the statement:

> “Text modified while maintaining similar length”

It does not show the underlying contract language or any additions, deletions, or replacements using the specified notation ({}, [], or []{}).

Identified Changes

• No specific contractual language is available for review.
• No changes to rights, obligations, liability, confidentiality, intellectual property, data processing, or termination provisions can be identified.
• The statement about maintaining similar length does not itself create or modify a contractual obligation, unless it is part of an operative contract provision—which cannot be determined from the information provided.

Customer Data and AI Training

• No language addressing the use of customer data to train, fine-tune, evaluate, or improve AI models is included.
• Accordingly, no change can be identified regarding:
• Whether customer data may be used for AI training;
• Whether such use requires consent;
• Whether data is anonymized or de-identified;
• Whether customer data may be shared with third-party model providers;
• Whether customers may opt out; or
• Whether trained models may retain or reproduce customer information.

Risk Assessment

A meaningful legal risk analysis is not possible without the actual before-and-after contract text. The complete diff should be provided using the stated notation, including the surrounding provisions needed to interpret each change.

Summary

The diff does not include the actual added contractual language. It only states:

> “Added approximately 8236 words to the document”

Accordingly, it is not possible to identify the legal changes, new obligations, allocation of risk, or any provisions concerning the use of customer data to train AI models.

AI Training and Customer Data

No substantive language is provided regarding:

• Whether customer data may be used to train, fine-tune, or improve AI models;
• Whether customer data may be used to train models for other customers or the provider generally;
• Whether inputs, outputs, prompts, usage data, or metadata are treated differently;
• Whether the provider may use de-identified, aggregated, or anonymized data;
• Opt-out or consent requirements;
• Data retention and deletion obligations;
• Human review or access to customer data;
• Confidentiality and security protections;
• Ownership of models, training data, inputs, or outputs; or
• Indemnities and liability limits relating to AI use.

Risk Assessment

Because the added text is missing, no reliable risk assessment can be made. The statement that approximately 8,236 words were added indicates a potentially substantial amendment, but does not reveal whether the changes are favorable, unfavorable, or merely administrative.

Information Needed

Please provide the actual redlined text or the full diff, including:

1. Added language in {braces};

2. Deleted language in [brackets]; and

3. Replacement language in the format [{deleted}]{added}.

Once provided, the changes can be reviewed for material legal effects, with particular attention to customer-data rights, AI training permissions, confidentiality, security, intellectual property, liability, and termination obligations.