DealHub

Privacy Policy Overview

*Last updated: February 2025.* This policy applies to DealHub Ltd. and DealHub Inc., the DealHub website, sales-engagement Service, applications, candidates, and people submitting CVs. It forms part of DealHub’s separate Terms of Service and references a Data Processing Addendum (DPA), which may contain additional rules—especially for business customers.

1. Data Collection and Use

Information collected

DealHub may collect:

• Account information: name, email address, password, profile photo, phone number, location, time zone, job title, skills, and other profile information.
• Usage information: features, content, links, DEALHUBs, channels, people, communications with support, and third-party integrations you use.
• Technical and log data: IP address, browser and device type, ISP, timestamps, referring and exit pages, clicks, and similar data.
• Cookies and tracking data: cookies, anonymous identifiers, Google Analytics data, and other technologies used for customization, analytics, and service operation.
• Purchase and billing information: payment-card, billing, invoice, and recurring-payment details. Payments are processed by third parties.
• Integration data: information received from services such as Salesforce. DealHub says it does not receive or store passwords for integrated third-party services.
• Candidate information: CVs, contact details, work history, qualifications, and recruitment-related information.
• Customer Data: information submitted by customers through the Service, governed primarily by the Terms and potentially the DPA.

Purposes

DealHub may use data to:

• Provide, authenticate, maintain, improve, and personalize the Service.
• Communicate about accounts, support, security, fraud, updates, and changes.
• Send promotional and advertising communications.
• Process purchases and recurring payments.
• Analyze usage, administer the platform, and develop features.
• Conduct recruitment and retain recruitment records.
• Comply with law, enforce its Terms, prevent fraud, and protect rights and safety.

Important: Data may be retained for as long as DealHub considers reasonably necessary for business, legal, contractual, or dispute-related purposes. It states it may delete, anonymize, or restrict access to data at any time, with or without notice, unless an agreement or law says otherwise.

2. User Rights and Choices

You may:

• Decline to provide optional information, although this may prevent access to certain features.
• Unsubscribe from promotional emails using the email link.
• Request access to, correction of, or deletion of personal information by emailing privacy@dealhub.io.
• Control cookies through browser settings.
• Opt out of Google Analytics using Google’s browser add-on.
• California residents may request information about disclosures for direct marketing, generally once per year.
• California users under 18 may request removal of publicly posted content, subject to legal exceptions and limits.

Administrative, security, password-reset, and essential service messages cannot be opted out of. The policy does not clearly describe all rights that may apply under laws such as the GDPR or comprehensive U.S. state privacy laws, including portability, restriction, objection, or appeal rights.

3. Third-Party Sharing and International Transfers

DealHub may share information with:

• Hosting, payment, analytics, sales, marketing, and other service providers, including named examples such as Salesforce, Rackspace, and Google.
• Affiliates and subsidiaries.
• Business partners and affiliates for promotional contact.
• Other users who share the same DEALHUB, where profile information may be visible.
• People or organizations you specifically designate.
• DealHub’s customer when resolving a team-related support issue.
• Authorities or other parties where DealHub believes disclosure is legally necessary or needed for security, fraud prevention, or protection of rights.
• A buyer or successor in a merger, acquisition, bankruptcy, or similar transaction.

Data may be hosted, copied, and transferred worldwide, including to the United States. Third-party services have their own privacy policies and terms, for which DealHub disclaims responsibility.

4. AI/ML Training

The policy does not state whether personal information, Customer Data, usage data, or submitted content is used to train artificial-intelligence or machine-learning models. Users should not assume that data is excluded from training. Review the Terms, DPA, and any product-specific documentation or obtain written clarification before submitting sensitive or confidential information.

5. Key User Obligations and Risks

• Use of the Site or Service constitutes consent to the policy.
• You are responsible for deciding what information to provide and what data to share through integrations or invitations.
• Invitation messages may be sent using contacts you provide, potentially including your name and email address.
• You must independently review third-party services connected to DealHub.
• The policy is not a guarantee of security; DealHub states that no internet transmission or storage method is completely secure.
• Children under 13 are not intended to use the Service.

6. Liability and Disputes

This policy contains no detailed dispute-resolution, governing-law, indemnity, or liability provisions. Those terms are incorporated by reference from the separate Terms of Service, which should be reviewed carefully. DealHub disclaims absolute security and may transfer data during a corporate transaction. The policy also permits broad retention and sharing, potentially increasing exposure in a security incident or business sale.

7. Policy Changes

DealHub may change the policy at its discretion. Revised terms become effective 10 days after posting on the Site. Continued use after that period constitutes acceptance. The policy does not promise individualized notice, so users should monitor the Site or stop using the Service if they reject changes.

Master Subscription Agreement: Key Terms and Risks

*This overview is informational and not legal advice. The agreement is primarily a business-to-business contract between DealHub Ltd. and the subscribing company.*

1. Data Collection and Usage

Data collected

The Services may process:

• User and customer/prospect contact details, including names, email addresses, and phone numbers.
• Information entered into templates, documents, proposals, messages, contracts, and drafts.
• Logos, screenshots, graphics, videos, and custom fields.
• Sales and billing information, such as prices, discounts, deductions, taxes, and client information.
• Other electronic data submitted to, or collected through, the Services (“Your Data”).

Some information is supplied by the subscribing company, while some may be obtained directly from users or customers/prospects.

How data is used

DealHub states that it processes Personal Data mainly to:

• Provide and operate the Services.
• Contact users and send documents or other communications.
• Prevent or address technical and service problems.
• Enforce the Agreement and protect its rights.
• Comply with law.

It may also use Personal Data for statistical and analytical purposes, but says identifying personal attributes will be removed. DealHub receives a broad license to host, copy, transmit, and display Your Data as necessary to provide the Services.

Data is generally retained only as long as necessary and, in any event, no more than three years, except information legally required to be retained longer. After termination, users have only 30 days to request export or download of their data.

2. User Data Rights

Under the GDPR framework, DealHub acts generally as a processor and the subscribing company acts as the party giving processing instructions. DealHub agrees to:

• Process Personal Data only on documented instructions.
• Maintain confidentiality obligations for authorized personnel.
• Implement appropriate security measures.
• Assist with data-subject requests, breach obligations, impact assessments, and other GDPR requirements.
• Notify the customer without undue delay after becoming aware of a security breach.
• Delete or return Personal Data after the Services end, subject to legal retention requirements.
• Permit compliance audits and inspections.

Important limitation: assistance with data-subject requests, audits, and compliance matters is provided at the customer’s expense. Individuals will generally need to exercise their rights—such as access, correction, deletion, or objection—through the subscribing company, rather than directly under this MSA.

3. Third-Party Sharing

DealHub may disclose or provide access to data to:

• Its employees and contractors who need access to provide the Services.
• Sub-processors used to operate the Services.
• Authorities or other parties where disclosure is legally compelled.
• Parties involved in enforcing the Agreement or protecting DealHub’s rights.

DealHub must notify the customer in writing of intended sub-processor changes and provide an opportunity to object. Sub-processors must generally be located in the EU, covered by an adequacy decision, or subject to EU Standard Contractual Clauses and a transfer impact assessment.

The agreement does not provide a detailed sub-processor list, specific security certifications, or a comprehensive description of all hosting locations. Customers should obtain those details separately.

4. AI/ML Training

The MSA does not expressly state that Your Data will be used to train artificial-intelligence or machine-learning models. It permits de-identified statistical and analytical use, but does not specifically address model training, model improvement, or whether anonymized data may be incorporated into AI systems.

Users should request written clarification if AI training or automated processing is a concern. The feedback clause separately allows DealHub to freely use suggestions, enhancement requests, corrections, and recommendations to improve the Services.

5. Key User Obligations and Restrictions

The customer is responsible for:

• Its users’ compliance with the Agreement.
• The accuracy, legality, and quality of Your Data.
• Obtaining all required consents and legal permissions before providing Personal Data.
• Preventing unauthorized access and promptly reporting it.
• Using the Services according to the Documentation and applicable law.
• Keeping passwords confidential and not sharing them.
• Staying within contractual user or usage limits.

Users may not resell, lease, sublicense, reverse engineer, copy, disrupt, misuse, upload unlawful or infringing content, transmit malicious code, bypass usage limits, or use the Services to build or benchmark a competing product. Direct competitors are barred from access without written consent.

Fees are generally non-cancellable and non-refundable. Subscriptions automatically renew unless cancellation notice is given at least 30 days before renewal. Excess usage may be automatically billed.

6. Liability and Disputes

The Services are provided largely “as is” and “as available.” DealHub does not guarantee absolute security and disclaims many implied warranties. It also disclaims responsibility for harm caused by third-party hosting providers.

Each party’s liability for a single incident is capped at fees paid in the preceding 12 months, with total liability capped at all fees paid under the Agreement. Lost profits, revenue, and indirect, consequential, special, incidental, or punitive damages are excluded, except where legally prohibited. Payment obligations are not capped.

New York law governs, and disputes must be brought in the competent courts of New York. Either party may seek injunctive relief for confidentiality breaches.

7. Changes and Notices

DealHub may amend the MSA by posting a revised version online. It must provide notice and an opportunity to terminate within 30 days of posting. A customer that terminates during that period is not subject to the revised terms.

Other notices may be sent to account contact information, including by email. Customers should keep contact details current and monitor email and the website for changes.