Grammarly

Privacy Policy Overview

Effective date: July 6, 2026

Companies covered: Superhuman Platform Inc. and affiliated companies, including Grammarly, Coda, and Superhuman Labs entities.

> Important limitation: The document excerpt omits several detailed lists describing exactly what users provide, automatic collection, purposes of use, and disclosure scenarios. The conclusions below are based on the provisions included.

1. Data Collection & Usage

Superhuman may collect or receive:

• Account information: Email address, account ID, and related registration details.
• Payment and commercial information: Purchases and payment records.
• User content: Content processed through the products, potentially including emails, documents, communications, contacts, and other material submitted or accessed by the user.
• Voice data: Recordings used to create transcriptions of communications captured through the services.
• Technical and usage data: IP address, device and browser information, activity on websites and apps, and network activity.
• Cookie data: Cookie IDs and similar identifiers.
• Communications: Customer-support interactions, feedback, surveys, and communications with sales teams.
• Professional information: Job title or industry, including information licensed from third parties.
• Inferences: Approximate location, interests, writing style, or industry inferred from usage and account data.
• Third-party and public-source information: Data from connected marketplace products, publicly available sources, and licensed data providers.

Uses include providing and tailoring services, improving products, developing new products and AI, security, troubleshooting, payment processing, customer support, marketing, compliance, and fraud or harm prevention.

Key risk: The policy permits broad analysis of user content and usage data, depending partly on account settings. Information about non-users—such as email correspondents or contacts—may also be processed, although Superhuman says it will not use that information to contact or market to those non-users.

2. AI/ML Training and Development

Yes. Superhuman expressly states that it may use information—including user content, voice data, technical data, inferred information, and potentially “all categories of data”—to develop and improve AI, subject to user settings.

The policy does not clearly explain in the excerpt:

• Which settings disable AI development;
• Whether data is used to train general-purpose models or only improve Superhuman-specific features;
• How long training data or derived models retain information; or
• Whether deletion requests can remove information already incorporated into models.

Users should review product-specific AI and privacy controls before submitting confidential, regulated, or sensitive information.

3. Third-Party Sharing

Information may be disclosed to:

• Superhuman’s corporate family;
• Trusted service providers;
• Third-party marketplace participants and connected services;
• Advertising and social networks;
• Government, legal, or regulatory authorities;
• Parties involved in a merger, acquisition, or similar transaction; and
• Other parties when directed or authorized by the user.

Superhuman may disclose de-identified information and promises not to re-identify it except to assess whether its de-identification process meets legal requirements.

Marketplace products are not controlled by Superhuman. Their own terms and privacy policies apply, creating additional third-party risk.

4. User Rights

Depending on location, users may have rights to:

• Access or obtain a portable copy of data;
• Correct inaccurate information;
• Delete information, subject to exceptions;
• Restrict processing;
• Object to processing based on legitimate interests, including direct marketing and certain profiling;
• Withdraw consent;
• Opt out of targeted advertising, “sales,” or “sharing” under applicable US state laws;
• Appeal a denied state-law request; and
• File a complaint with a data protection authority in Europe or the UK.

US opt-outs may be browser- or device-specific and may need to be repeated after changing devices, browsers, or clearing cookies.

5. Key User Obligations and Restrictions

Users should:

• Manage privacy, cookie, marketing, and AI-related settings;
• Review third-party marketplace terms before connecting services;
• Avoid submitting information they lack authority to disclose, especially other people’s confidential or sensitive data;
• Understand that organizational accounts may be subject to employer or administrator control; and
• Review separate product-specific policies where applicable.

6. Liability and Disputes

This excerpt contains no clear limitation of liability, warranty disclaimer, governing-law clause, arbitration requirement, or court-selection provision. Those terms may appear in separate Terms of Service.

For European/UK/Swiss transfers to the US, unresolved privacy complaints may be referred to VeraSafe and, in certain circumstances, binding arbitration under the Data Privacy Framework. European users may also complain to their local data protection authority.

7. Retention, Transfers, and Policy Changes

Data is retained as long as reasonably necessary for service delivery, transactions, legal obligations, disputes, security, and legitimate business purposes. Retention periods vary by data type and settings.

Data may be processed internationally, including in the United States, using mechanisms such as the EU/UK/Swiss Data Privacy Frameworks and standard contractual clauses.

Superhuman may update the policy by publishing a new version. For material changes, it says it will provide additional notice, such as email. It does not promise advance notice for every change or specify how much notice users will receive.

Superhuman Terms of Service: Key User Takeaways

*Effective October 29, 2025. This summary is informational, not legal advice. The Terms incorporate separate documents—especially the Privacy Policy, Data Privacy Addendum, Acceptable Use Policy, Marketplace Terms, and Developer Terms—which may contain important additional rules.*

1. Data Collection & Usage

The Terms do not provide a complete list of personal data collected; the Privacy Policy or, for business accounts, the Data Privacy Addendum governs those details. Based on the Terms, Superhuman may process:

• Account details, such as your name, email address, username, and credentials.
• User Content, including text, documents, images, email content, AI prompts (“Inputs”), and AI-generated results (“Outputs”).
• Technical and usage information, including logs, metadata, telemetry, access frequency, and information about how User Content is used.
• Payment and transaction information, processed through Stripe.
• Device ID and payment/account information to determine promotional-offer eligibility.

You retain ownership of your User Content. However, you grant Superhuman a broad, worldwide, royalty-free license—lasting for the duration of applicable intellectual-property protection—to use, store, reproduce, modify, display, and create derivative works from it for purposes including:

• Operating, improving, troubleshooting, and debugging the Services.
• Preventing abuse and protecting the platform.
• Personalizing suggestions.
• Developing products and features.
• Account administration.

This license also permits service providers to assist Superhuman. Deleted accounts cannot be reactivated, and associated content or information cannot be retrieved. Superhuman may delete User Content from live databases after termination.

2. User Rights

The Terms state that you may:

• Export or delete User Content, including personal information, while your Account remains active.
• Delete your Account through the applicable support documentation.
• Cancel a Paid Subscription at any time, generally effective at the end of the current billing cycle.
• Opt out of arbitration within 30 days of first accepting the Terms.
• In some jurisdictions, exercise mandatory privacy, consumer-protection, cancellation, or court-access rights that cannot legally be waived.

The precise privacy rights—such as access, correction, portability, restriction, objection, or deletion—depend on the Privacy Policy, Data Privacy Addendum, and applicable law.

Important limitation: If you use a work, school, or organizational email address, the Organization may access, view, restrict, merge, or terminate your Account. In a multi-user account, the administrator controls how your information is processed, subject to law.

3. Third-Party Sharing

Superhuman may share data with:

• Service providers assisting with hosting, operations, security, analytics, personalization, and product development.
• Stripe and related payment processors to complete transactions and prevent fraud.
• Third-party integrations, when necessary to interoperate with the Services. Those providers’ own terms and privacy policies apply, and they may access your User Content.
• Your employer, school, or other Organization where it controls a work-linked account.

Superhuman disclaims responsibility for harm caused by third-party services or by recipients of email content.

4. AI/ML Training

The Terms do not promise that User Content will never be used for AI or machine-learning purposes. They expressly permit use of User Content for improving Services—for example, acceptance or rejection of suggestions “may help train” the suggestion engine—and for developing new products and features.

Your AI Inputs and Outputs are User Content. The Terms prohibit using the AI features to develop competing foundation or large language models, but do not provide a blanket prohibition on Superhuman using data to improve its own systems. Review the Privacy Policy or applicable Data Privacy Addendum for opt-outs, exclusions, retention, and enterprise protections.

AI Outputs may be inaccurate, infringing, or disclose identifying information. You use them at your own risk and must independently verify them.

5. Key Obligations and Restrictions

You must:

• Keep credentials confidential, secure your Account, and promptly report unauthorized access.
• Ensure multi-user account users comply with the Terms.
• Comply with the Acceptable Use Policy and applicable export/import laws.
• Avoid submitting data controlled by ITAR.
• Use the Services only for permitted purposes; entities are limited to internal business use.

You may not reverse engineer, copy, modify, resell, sublicense, rent, transfer, circumvent technical limits, or misuse the Services. AI use must not infringe third-party rights.

Paid subscriptions automatically renew unless canceled. Payments are generally non-refundable, and unused capacity is not credited.

6. Liability and Disputes

The Services are provided “as is” and “as available.” Superhuman disclaims warranties regarding availability, accuracy, uninterrupted operation, and AI results.

Liability is generally capped at fees paid during the preceding 12 months—or $100 for free users. Lost profits, lost or damaged data, and indirect, special, punitive, or consequential damages are excluded to the fullest extent permitted by law.

For most U.S. users, disputes must be resolved through individual binding arbitration, not court, with no jury trial or class action. You have 30 days to opt out by email. EEA users and others protected by local law may have different rights. Non-arbitrable claims generally must be brought in San Francisco County, California.

7. Changes

Superhuman may change the Terms and must generally provide at least 30 days’ notice by email or through the Services. Continued use after the effective date constitutes acceptance. Material arbitration changes have a separate 30-day rejection process. You should monitor the Terms and keep your account email current.