Intercom

Summary

Scope of the Change

• The diff states only that approximately 21 words were removed from the document.
• The actual deleted language is not provided.

Legal and Commercial Impact

• It is not possible to determine which obligations, rights, limitations, or protections were changed without seeing the specific removed text.
• The removal could affect provisions such as:
• Confidentiality and data-protection obligations
• Customer data ownership and permitted uses
• Service provider access to customer data
• Liability, indemnification, or warranties
• Termination and data-deletion requirements
• Audit, security, or regulatory compliance rights

AI Training and Model Use

• The provided diff does not identify whether any language concerning AI, machine learning, model training, data analysis, or use of customer data was added or removed.
• Accordingly, no conclusion can be reached about whether:
• Customer data may be used to train or improve AI models;
• Customer data may be aggregated, anonymized, or de-identified for training;
• customer prompts, inputs, outputs, or usage metadata may be retained;
• the provider must obtain consent before using customer data for AI training; or
• the provider must exclude customer data from model training.

Risk Assessment

• The principal risk is lack of visibility: removal of even a short phrase could materially broaden the provider’s rights or weaken customer protections.
• The deleted language should be reviewed specifically for terms such as “train,” “improve,” “develop,” “machine learning,” “artificial intelligence,” “aggregated,” “de-identified,” “service data,” “customer data,” and “model.”

Recommended Next Step

• Provide the actual 21 deleted words, or a redline showing their location in the agreement. Without that text, a reliable legal or AI-data-use analysis is not possible.