Monitored company
logz
clause.watch tracks 2 legal documents published by logz, re-reading each one every six hours. Below is what each document covers, in plain English.
Privacy Policy
Privacy Policy Overview
*This summary is informational, not legal advice. The document is primarily a privacy policy and does not contain detailed dispute-resolution or liability provisions.*
1. Data Collection & Usage
Information collected
Logz.io may collect:
- Registration and account data: name, email, address, phone number, user IDs, customer-role details, and event-registration information.
- Job-application data: résumé/CV details, LinkedIn profile, employment and education history, qualifications, references, and other submitted information.
- Payment data: credit-card and bank-account information. The policy says billing information is sent directly to third-party billing or clearing providers and is not retained by Logz.io.
- Communications: support requests, emails, phone calls, platform communications, and other interactions may be recorded.
- Device and usage data: IP address, geolocation, MAC address, UDID and other device identifiers, browser/device information, referring URLs, and activity on the Services.
- Forum content: usernames, comments, tips, feedback, and other uploaded material. Forum posts may be visible to Logz.io and other users.
- Customer log and end-user data: logs, files, text, audio, video, images, contact directories, usernames, server and file names, configurations, browsing events, and technical information. This data may contain personal information.
- Cookies and trackers: analytics, advertising, embedded-video, bot-detection, marketing, and email-tracking technologies.
Purposes
The information may be used to:
- Provide, administer, secure, troubleshoot, and improve the Services;
- Authenticate users and manage accounts and billing;
- Search, analyze, index, tag, and visualize customer log data;
- Conduct analytics, research, statistical analysis, and product development;
- Provide support, events, newsletters, and marketing;
- Serve targeted or interest-based advertising;
- Recruit and evaluate job candidates;
- Enforce policies, investigate misuse, comply with law, and protect legal or security interests.
Key risk: Customers control the content and retention of End-User Data, but Logz.io processes it on cloud infrastructure and may enrich it through third-party services. Customers and users should avoid sending unnecessary sensitive or confidential information.
2. User Rights
Depending on location, users may have rights to:
- Access, correct, update, or delete personal information;
- Receive data in a portable, machine-readable format;
- Restrict or stop certain processing and object to processing based on legitimate interests;
- Withdraw consent, including for email tracking;
- Opt out of marketing communications;
- California residents may request access, deletion, correction, and information about disclosures, subject to verification and legal exceptions.
- Israeli residents may inspect and request correction or deletion of inaccurate information, including deletion for direct-marketing purposes.
Requests generally go to privacy@logz.io. EU/UK users may also contact relevant representatives or a supervisory authority. California access requests are generally limited to twice in a 12-month period, with a stated target response time of 45 days.
3. Third-Party Sharing
Logz.io says it does not rent, sell, or commercially share personal information. However, it may disclose information to:
- Affiliates and subsidiaries;
- Cloud hosting, storage, billing, analytics, support, enrichment, and other service providers;
- Advertising and marketing partners;
- Law enforcement, regulators, courts, or other parties when legally required or reasonably necessary to address fraud, security, legal claims, policy violations, or safety;
- An acquiring company in a merger, sale, or similar corporate transaction.
Data may be transferred internationally, including to countries with different privacy protections. The policy states that EU/UK transfers will use adequacy decisions or contractual safeguards.
4. AI/ML Training
The policy does not expressly say that user data is used to train generative AI models or third-party AI models.
It does say Logz.io may use statistical analysis of “all of the data and metadata” collected through the Services to empower a “learning system,” improve services, conduct research, and develop features. This wording is broad and could potentially include machine-learning activities. It does not clearly state whether Customer End-User Data is excluded from model training, whether it is anonymized first, or whether customers can opt out. Customers should seek clarification contractually, especially for confidential logs.
5. Key Obligations and Restrictions
Users must:
- Be at least 16 years old;
- Have authority and necessary consents to submit personal information about other individuals;
- Avoid identifying others unnecessarily in forum posts and secure anonymity where possible;
- Comply with applicable laws and Logz.io policies;
- Understand that continued use constitutes acceptance of the Privacy Policy and amendments.
Marketing consent can be withdrawn, but service-related messages may continue.
6. Liability & Disputes
The policy contains no governing-law, arbitration, court-jurisdiction, indemnity, or detailed liability-cap provisions. Those issues likely appear in the Terms of Use, customer agreement, or data-processing agreement.
Logz.io disclaims absolute security: it uses industry-standard safeguards but cannot guarantee protection against hackers, unauthorized access, internet risks, or third-party infrastructure failures.
7. Changes
Logz.io may revise the policy at its discretion. The latest version is posted online. For significant changes, it says it will provide homepage notice at least 30 days before effectiveness, unless law or an authority requires otherwise. Continued use after posting constitutes acceptance.
Terms of Use
Terms of Use Overview — Logz.io
*This summary is informational, not legal advice. The document was last revised August 3, 2026. The cookie declaration was updated August 4, 2026.*
1. Data Collection & Usage
Website and cookie data
The website uses:
- Necessary cookies for security, load balancing, consent management, and basic functionality.
- Preference cookies to remember language, settings, tutorials, and video preferences.
- Statistics cookies and trackers to measure visits, navigation, time spent, viewed pages, errors, heatmaps, and video interactions.
- Marketing cookies and pixels to track visitors across websites, measure advertising effectiveness, identify devices, personalize advertisements, and record interactions with campaigns or embedded content.
Potentially collected information includes IP addresses, device and browser identifiers, geographic information, referral URLs, advertising interactions, browsing behavior, session information, and video or form interactions. The cookie banner states that non-essential cookies require consent and that consent can later be changed or withdrawn.
Platform data
“User Data” is defined broadly and may include logs, uploaded data, prompts, configurations, instructions, records, content transmitted through the platform, and information supplied through connected third-party tools or systems.
You—not Logz.io—are responsible for ensuring that you have the legal right to collect, use, and send this data. You must provide required notices and obtain legally required consent from data subjects.
Logz.io may:
- Process, store, copy, modify, and otherwise use User Data to provide the Services.
- Collect usage information and statistics.
- Create aggregated and anonymized data, which it may use for analytics, service development, improvement, and marketing, and retain after account termination.
The Terms incorporate a separate Privacy Policy and, for GDPR-covered data, a Data Processing Addendum (DPA). Important privacy details and user rights therefore cannot be determined fully from these Terms alone.
2. User Rights
The Terms do not expressly list rights to access, correct, delete, export, or restrict personal data. Those rights may exist under applicable privacy laws and should be reviewed in the Privacy Policy and DPA.
Users may:
- Change or withdraw cookie consent through the website’s cookie settings.
- Cancel an account by contacting support or using applicable dashboard controls.
- Request information about consent by providing the consent ID and date.
After termination, Logz.io generally has no obligation to retain User Data and may permanently delete it, without recovery or liability. Some data may nevertheless remain incompletely removed.
3. Third-Party Sharing
The website uses numerous third-party providers, including Google, HubSpot, LinkedIn, Microsoft, Amazon, Cloudflare, New Relic, Spotify, YouTube, Wistia, ZoomInfo, Marketo, Calendly, Vimeo, Twitter/X, and others.
These providers may receive or independently process cookie and tracking data for analytics, advertising, security, embedded content, hosting, or marketing. The Terms also permit third-party hosting providers and allow Logz.io to change hosting providers or locations.
For AI integrations, you are responsible for the privacy and contractual terms of any external AI tool connected through APIs or MCP. Logz.io states that AI providers are not permitted to use Inputs to train their models, but you remain responsible for your own arrangements with those providers.
4. AI/ML Training
Logz.io states that it does not permit AI providers to use AI Feature Inputs to train AI models.
However, Logz.io may use, process, and store AI Inputs and Outputs to further develop, enhance, and improve its Services. It may also use aggregated, anonymized data for development and marketing. The Terms therefore prohibit provider training but reserve broad improvement rights for Logz.io.
You must not submit legally “sensitive” data to AI Features, including health information, government identifiers, racial or ethnic data, non-public financial information, or genetic information. You may be liable and required to indemnify Logz.io for violations.
5. Key Obligations and Restrictions
Users must:
- Be at least 18.
- Provide accurate account information and protect credentials and tokens.
- Control and supervise Authorized Users.
- Use the Services only for internal business purposes and in accordance with documentation.
- Stay within data-volume, access, retention, and API limits; excess usage may incur fees or data deletion.
- Maintain human review before relying on or executing AI output.
- Use least-privilege permissions for connected tools.
- Avoid unlawful, infringing, harmful, deceptive, abusive, or security-threatening content or conduct.
Prohibited conduct includes reverse engineering, resale, benchmarking, scraping, bypassing security controls, excessive connections, unauthorized access, and using AI to perform unsupervised destructive or legally significant actions.
Subscriptions generally auto-renew. Cancellation typically requires at least 14 days’ notice. Fees are generally non-cancellable and non-refundable; late payments may incur 1.5% monthly charges.
6. Liability and Disputes
The Services, platform, documentation, and AI Features are provided “as is” and “as available,” with broad warranty disclaimers. Logz.io disclaims responsibility for interruptions, hosting failures, security issues, data loss, third-party software, and AI errors.
Logz.io generally excludes liability for indirect, consequential, special, or data-loss damages. Total liability is capped at:
- Fees paid in the preceding 12 months for paid plans; or
- $50 for trial or community plans.
Users must indemnify Logz.io for claims arising from their breach, User Data, or unlawful use.
Governing law and courts depend on the contracting entity: New York courts for Logz.io, Inc., or Tel Aviv courts under Israeli law for Logshero Ltd. Claims must generally be brought within one year.
7. Changes
Logz.io may change or discontinue Services or modify the Terms at any time. Notice may be given by:
- Posting updated Terms on the website; or
- Emailing the address provided by the user.
The revision date will be updated. Continued use after posting or notice constitutes acceptance; users who disagree must stop using the Services.
Change history
2026-09-05 · Privacy Policy
Structured Summary of Important Changes
1. Consent and Privacy-Request Features
- The consent notice now includes additional placeholders for:
- A data-subject request (DSR) form URL (
#DSR_FORM_URL_TEXT#), potentially improving access to rights-request mechanisms. - Global Privacy Control (GPC) banner and notification text (
#GPC_BANNER_ICON#,#GPC_TOAST_TEXT#). - Consent selections and category details, including “Necessary,” “Preferences,” “Statistics,” and “Marketing.”
- The notice appears to support cross-domain consent, with placeholders identifying the number and list of domains to which consent applies.
- The revised notice includes additional Cookiebot/IAB Transparency and Consent Framework placeholders covering purposes, features, legitimate interests, and partners.
Risk: These are largely template-driven changes. Their legal effectiveness depends on whether the placeholders are populated correctly, whether GPC signals are honored automatically, and whether consent is genuinely granular, informed, and withdrawable.
2. Expanded or Changed Tracking Technologies
- The declaration adds, removes, or changes numerous cookies and storage technologies involving:
- Logz.io
- Amazon
- Microsoft
- ZoomInfo
- Wistia
- Spotify/Anchor
- Twitter/X
- Cloudflare
- Marketo, HubSpot, Calendly, and other providers
- Several technologies are newly described as supporting:
- Cross-site or multi-site visitor tracking
- Advertising personalization
- Marketing-campaign measurement
- CRM and event/product promotion
- Embedded-content interaction tracking
- A/B or multivariate testing
- Some technologies move between categories or have revised descriptions, including changes from statistical/analytics purposes to marketing or preference purposes.
Risk: Reclassification can affect the consent requirement. Marketing, behavioral advertising, cross-site tracking, and non-essential analytics generally require prior consent in many jurisdictions. The controller should verify that these technologies do not load before consent and that vendor disclosures are accurate.
3. Retention and Storage Changes
- Several items change from session-based storage to persistent storage.
- Some preference data is retained for 7 days, while certain identifiers remain persistent or are stored in HTML Local Storage or IndexedDB.
- New or revised device, installation, storage, and session identifiers appear.
Risk: Persistent identifiers and local storage may continue tracking after browser-session termination and may be harder for users to detect or delete. Retention periods and purposes should be justified, disclosed, and consistently enforced.
4. AI Model Training
- No express change addresses the use of customer or visitor data to train, fine-tune, evaluate, or improve AI models.
- The diff contains no clear authorization or prohibition concerning AI training, model development, or sharing data with AI providers.
- Analytics, marketing, interaction, and embedded-content data may nevertheless be collected under the revised cookie framework. If such data is later used for AI purposes, the current wording may not provide sufficiently specific notice or legal basis.
Risk: Confirm separately that the privacy policy, vendor terms, and data-processing agreements address AI training, including opt-out rights, data minimization, anonymization, retention, and third-party use.
2026-08-18 · Privacy Policy
Summary of Important Changes
1. Privacy Policy scope expanded
The policy now expressly covers:
- Individuals who visit or access the website;
- Customers and business partners who are licensed to access or use the services.
This is a meaningful expansion from a policy focused primarily on website visitors. It suggests the policy is intended to address customer-related personal data, but the excerpt does not explain what customer data is collected, how it is processed, retention periods, or the respective roles of Logz.io and its customers under data-protection laws.
Risk: Customers may need to determine whether the policy adequately supplements their agreement, data-processing addendum, or security terms. The excerpt does not clarify whether customer-submitted logs or service data are treated as customer-controlled data, company-controlled data, or both.
2. New or revised cookie-consent presentation
The updated content includes a more detailed consent interface with:
- “Allow all,” “Customize,” “Allow selection,” and “Deny” options;
- Separate categories for Necessary, Preferences, Statistics, and Marketing cookies;
- “Do not sell or share my personal information” language;
- Cross-domain consent functionality;
- Numerous advertising, analytics, tracking, and fraud-prevention cookies involving providers such as LinkedIn, Microsoft, Google, HubSpot, Marketo, Twitter/X, ZoomInfo, Wistia, Spotify, and others.
Risks:
- Extensive third-party tracking and marketing activity may involve international transfers and profiling.
- The policy should clearly identify the legal bases, purposes, recipients, retention periods, and opt-out mechanisms for each category.
- The presence of “Do not sell or share” language may create obligations under applicable U.S. state privacy laws.
- The diff contains duplicated entries and unresolved placeholders such as
[#IABV2_TITLE#]and[#BULK_CONSENT_DOMAINS#], which could indicate an implementation or disclosure defect.
3. Increased AI and product-marketing content
The website now promotes:
- “OrionIQ”;
- An “agentic observability” platform;
- “AI Agent” functionality;
- “AI-powered Insights”;
- “AI-powered RCA” (root-cause analysis).
These additions appear to be marketing and navigation changes rather than contractual data-use provisions.
4. AI-model training implications
No express change was identified authorizing Logz.io to use customer data, logs, telemetry, prompts, outputs, or other service data to train AI models. The excerpt contains no language addressing:
- Training, fine-tuning, or evaluating AI models;
- Whether customer data is used to improve products or AI features;
- De-identification or aggregation;
- Human review;
- Customer opt-out rights;
- Ownership of inputs and outputs;
- Use of third-party AI providers.
Key risk: The new AI product references may create ambiguity if the operative terms elsewhere permit broad “service improvement” uses. The AI terms and customer agreement should be reviewed to confirm that customer data is not used for model training without clear notice, contractual authorization, and appropriate controls.
2026-08-18 · Terms of Use
Summary
The provided diff only states:
> “Added approximately 3259 words to the document”
It does not include the actual added language, deleted language, or replacement text. As a result, it is not possible to reliably determine:
- What contractual terms changed;
- Whether customer data may be used to train, fine-tune, evaluate, or improve AI models;
- Whether data may be shared with affiliates, vendors, or third parties;
- Whether new rights to retain, anonymize, aggregate, or commercialize data were added;
- Whether confidentiality, security, privacy, intellectual-property, or liability provisions changed;
- Whether the customer received any opt-out, deletion, or usage-control rights; or
- Whether the changes create new compliance or indemnification obligations.
AI-training analysis
No conclusion can be drawn about AI model training from the information provided. The statement that approximately 3,259 words were added does not reveal whether those additions:
- Permit use of customer content or personal data to train general-purpose or service-specific models;
- Limit training use to de-identified, aggregated, or anonymized data;
- Require customer consent or provide an opt-out;
- Allow human review or vendor access for model improvement;
- Grant the provider ownership or a broad license over inputs, outputs, or derived data; or
- Impose retention, deletion, or security safeguards.
Information needed
Please provide the actual redline text, including the added provisions and any surrounding sections. In particular, the following clauses would be important:
- Data use and processing;
- Artificial intelligence or machine learning;
- Confidentiality;
- Intellectual property and licenses;
- Privacy and security;
- Subprocessors and third-party services;
- Data retention and deletion; and
- Liability, indemnity, and compliance obligations.
Without the substantive text, any assessment of legal risk would be speculative.
2026-08-18 · Terms of Use
Summary of Important Changes
1. Terms of Use substantially rewritten
The prior language focused on the customer providing “User Data” to Logz.io servers and Logz.io analyzing that data through the “Logz.io Platform.” The revised language instead states that the Terms of Use and any applicable Order Form govern use of Logz.io’s “various services.”
Key implications
- The contractual scope is broader and less tied to a specific platform.
- The revised language expressly covers use by the customer’s Authorized Users.
- The Order Form is now expressly incorporated into the governing contractual framework, which may create additional obligations or conflicts that must be reconciled with the online terms.
- The earlier reference to analyzing User Data remains conceptually relevant, but the revised structure appears to relocate or redefine that concept.
2. Services expanded to include APIs and MCP
The revised definition of “Services” expressly includes:
- Application programming interfaces (APIs); and
- Model Context Protocols (MCP) that Logz.io may make available.
This is a material expansion because MCP functionality may permit AI systems or connected tools to access, retrieve, process, or act on customer data. Customers should confirm:
- What data an MCP connection can access;
- Whether third-party tools or models receive the data;
- Who is responsible for configuring permissions and preventing unauthorized access; and
- Whether separate product terms or security requirements apply.
3. AI features added to the Logz.io Platform
The revised text states that the Logz.io Platform includes “AI features” and that those features may be offered to users. It also adds that use or misuse of AI Features will be subject to additional terms, although the excerpt is incomplete.
Risk
The change brings AI functionality within the contractual service scope but does not, in the provided text, explain:
- Whether customer data or prompts may be used to train, fine-tune, or improve AI models;
- Whether data is retained by Logz.io or third-party AI providers;
- Whether inputs or outputs are shared across customers;
- Whether customer data is anonymized or de-identified;
- Whether customers can opt out of model training; or
- Who owns AI-generated outputs.
4. AI-model training: no express authorization visible
The diff does not show an express provision authorizing Logz.io to use Customer Data to train general-purpose or other AI models. It also does not show an express prohibition on such use.
Accordingly, the revised inclusion of AI Features creates uncertainty rather than a clearly expanded training right. Customers should obtain written confirmation that Customer Data, prompts, logs, and outputs will not be used for model training or product improvement except as expressly authorized in the Order Form or a data-processing agreement.
5. Cookie and tracking changes
The cookie notice appears updated or re-rendered, with expanded references to advertising, analytics, and tracking providers, including Google, Microsoft, LinkedIn, HubSpot, ZoomInfo, Twitter/X, Vimeo, Spotify, Marketo, and others. It includes “Allow all,” customization, denial, “Do not sell or share,” and Global Privacy Control-related placeholders.
The cookie declaration is dated August 4, 2026, while the Terms are revised August 3, 2026. The increased third-party tracking ecosystem may create additional privacy, consent, international-transfer, and data-sharing obligations.
Between 2024-11-27 and 2025-08-04 · Terms of Use
No
Between 2024-01-04 and 2024-11-27 · Terms of Use
No
Between 2022-06-15 and 2024-09-22 · Privacy Policy
Summary of Changes
The diff only states that approximately 221 words were removed from the document. It does not identify which provisions were deleted or provide the replacement text.
Legal and Commercial Impact
Because the deleted language is not shown, it is not possible to determine reliably whether the changes:
- Reduce or expand either party’s rights or obligations;
- Remove warranties, indemnities, liability limitations, or termination rights;
- Change confidentiality, security, privacy, or data-retention obligations;
- Affect ownership or licensing of customer data, outputs, or intellectual property;
- Alter governing law, dispute resolution, payment terms, or service levels; or
- Shift risk from the provider to the customer.
The removal of text may itself be significant, particularly if the deleted provisions contained customer protections, compliance commitments, or restrictions on the provider’s use of data.
AI Training and Customer Data
No specific conclusion can be drawn about AI-model training from the information provided. The diff does not show whether any language was deleted concerning:
- Use of customer data to train, fine-tune, or improve artificial-intelligence or machine-learning models;
- Whether customer data may be used for product development, analytics, or service improvement;
- Whether data is aggregated, anonymized, or de-identified before use;
- Customer consent, opt-out, or objection rights;
- Restrictions on using customer content to train models serving other customers;
- Ownership of model inputs, outputs, or derived data; or
- Deletion of customer data from training datasets or model-related systems.
If the removed text previously prohibited or limited AI training, its deletion could materially expand the provider’s rights to use customer data. Conversely, if the deleted text authorized such use, its removal could improve the customer’s privacy position. The actual wording is required to assess this.
Recommended Next Step
Obtain the redlined text or the full “before” and “after” versions. The statement that 221 words were removed is insufficient to identify the legal effect or any change to AI-training rights.
Between 2022-08-14 and 2024-01-04 · Terms of Use
Summary of Important Changes
1. Consent and privacy-rights functionality
- The consent banner now includes additional Cookiebot placeholders for:
- A data-subject request (DSR) form URL:
[#DSR_FORM_URL_TEXT#] - Global Privacy Control (GPC) banner and toast messaging:
[#GPC_BANNER_ICON#]and[#GPC_TOAST_TEXT#] - The number of cookies displayed in certain categories has changed, including:
- Necessary cookies: 49 to 50
- Statistics cookies: 20 to 19
- Unclassified cookies: 16 to 11
- A cross-domain consent section has been added or retained, allowing consent to apply across listed domains. The legal and operational scope of this feature depends on which domains are ultimately populated in
[#BULK_CONSENT_DOMAINS#].
Risk: The GPC and DSR functionality appears to be template-based. If the placeholders are not correctly configured or connected to operational processes, the website may inaccurately represent users’ opt-out or data-access rights.
2. Cookie and tracking changes
The declaration substantially changes the listed cookies, storage technologies, descriptions, providers, and purposes. Notable changes include:
- Marketing and campaign-tracking cookies have been modified, including changes involving
utm_campaign,utm_term,utm_content, andutm_medium. - Several analytics and tracking entries have been reclassified or replaced with cookies and local-storage identifiers.
- Some storage periods changed from session-based or seven-day storage to persistent storage, including:
- Redux/local-storage website settings
- Spotify/Anchor-related caching
- Various local-storage identifiers
- A/B testing or multivariate-testing functionality is now described for
utm_content, including changing website content to identify the best variation. - Marketing descriptions now expressly refer to collecting preferences or interactions with web-campaign content for CRM, event, or product promotion.
- Additional or revised third-party providers and trackers appear, including Microsoft, LinkedIn, ZoomInfo, Twitter, Wistia, Google, Spotify/Anchor, and others.
- Some entries remain “pending,” “unclassified,” or have incomplete provider descriptions.
Risks:
- Persistent identifiers and expanded third-party tracking may increase profiling, cross-site tracking, and regulatory consent obligations.
- Reclassification of cookies between necessary, preference, statistics, marketing, and unclassified categories could affect whether prior consent remains valid.
- The declaration may be inaccurate or incomplete if cookies are set before consent, providers are omitted, or “pending/unclassified” items are not promptly classified.
- A/B testing and CRM-related tracking may involve behavioral profiling and should be clearly disclosed and appropriately consent-gated.
3. AI-model training
No express change concerning the use of customer or visitor data to train, fine-tune, evaluate, or improve AI models was identified in this diff. The changes concern cookie consent, analytics, advertising, CRM tracking, storage, and privacy-request functionality. They do not add an AI-training authorization, prohibition, or data-use limitation.
However, the expanded tracking and profiling disclosures could indirectly affect data supplied to analytics or marketing vendors. The underlying privacy policy and vendor terms should be reviewed separately for any AI-training rights.
Between 2020-10-01 and 2022-08-14 · Terms of Use
Between 2015-10-03 and 2021-06-25 · Privacy Policy
Yes
Between 2018-10-30 and 2020-10-01 · Terms of Use
Between 2015-10-03 and 2018-10-30 · Terms of Use