Maxio

Privacy Policy Overview

*This is a plain-language summary, not legal advice. The policy was last updated December 16, 2025.*

1. Data Collection & Use

Maxio processes data about three main groups:

• Visitors: Website and social-media visitors, event attendees, and people who contact Maxio.
• Account users: Employees or representatives of Maxio customers who administer accounts.
• Subscribers: Individuals who purchase products or services from Maxio’s customers. Maxio generally processes this data on the customer’s instructions.

Information collected

Depending on your relationship with Maxio, information may include:

• Name, job title, employer, email, phone number, physical address
• IP address, device, browser, operating system, language, time zone, and plug-ins
• Pages viewed, clicks, navigation path, visit duration, search terms, and approximate geolocation
• Advertising-interaction data, such as which advertisement link brought you to the Website
• Payment-related information for account users
• Subscriber purchase, invoice, payment-history, and contact information
• Usernames, passwords, integration credentials, support communications, and information voluntarily submitted
• Social-media information made available through social-media platforms

Cookies, pixels, logs, analytics tools, and advertising technologies may be used to remember preferences, authenticate users, personalize content, measure advertising, analyze Website use, and determine whether marketing emails are opened.

Purposes

Maxio uses data to:

• Provide, operate, secure, and support the Services
• Process billing, invoices, payments, and account administration
• Authenticate users and enforce usage restrictions
• Improve products, Website content, and user experience
• Conduct marketing, targeted advertising, webinars, and events
• Comply with law, investigate security incidents, and protect rights or property
• Support a merger, sale, restructuring, or other business transfer

The policy says Maxio does not knowingly or intentionally solicit sensitive personal information, except geolocation data. Information posted in public forums, comments, or similar areas may be used and shared without confidentiality.

2. User Rights

Depending on location and applicable law, users may request:

• Access to personal data
• Correction of inaccurate data
• Deletion
• Restriction of processing
• Objection to processing or marketing
• Data portability
• Withdrawal of consent
• Opt-out of targeted advertising or certain data sharing
• Non-discrimination for exercising privacy rights

Requests can be made to privacy@maxio.com, through Maxio’s Website, by phone, or by mail. Maxio may verify identity and may refuse requests where retention is legally required, needed to provide Services, or necessary for records and compliance.

If Maxio holds your information only as a processor for a customer, you should generally contact that customer first. California, EEA/UK, and certain U.S. state residents have additional statutory rights. Requests generally receive confirmation within 10 days and a response within 45 days, with a possible additional 45-day extension.

Marketing emails can generally be unsubscribed from, but service-related messages cannot. Cookie blocking may impair Website functionality. Maxio says it does not respond to browser “Do Not Track” signals.

3. Third-Party Sharing

Maxio says it does not rent or sell information for monetary marketing purposes. However, it shares or permits collection by:

• Hosting, analytics, email, support, advertising, and technology providers
• Customer-authorized integrations and payment processors
• Affiliates and subsidiaries
• Marketing partners and resellers
• Other users where you use interactive or shared features
• Employers or emergency/security personnel where necessary
• Law enforcement or other parties when legally required or reasonably believed necessary
• Buyers or successors in a merger, sale, or change of control

Google Ads, Facebook, Twitter, and LinkedIn have been permitted to collect Website data through advertising cookies. This may qualify as “sharing” or even “sale” under some privacy laws, despite Maxio’s statement that it does not sell data for monetary consideration. Subprocessors may be changed without notice, subject to legal or contractual limits.

Data is generally stored and processed in the United States, including data transferred internationally.

4. AI/ML Training

The policy does not expressly state whether personal data, customer data, usage data, support communications, or other information is used to train artificial-intelligence or machine-learning models. It describes product improvement, analytics, and service development but does not provide an AI-training opt-out or a clear prohibition. Users should seek written clarification, particularly regarding customer-controlled data.

5. Key User Obligations and Restrictions

Users must:

• Be at least 18; Maxio does not knowingly collect data from children under 16
• Keep usernames, passwords, and access credentials confidential
• Accept responsibility for activity under their credentials
• Avoid submitting sensitive personal information unless necessary for the Services
• Avoid posting protected health information or other confidential material publicly
• Ensure their employer or represented entity is aware of and accepts the Policy
• Review third-party privacy policies before using linked sites or applications

6. Liability and Disputes

Maxio disclaims responsibility for linked third-party sites and cannot secure information that users voluntarily release or authorize others to access. It promises reasonable, industry-standard safeguards but does not guarantee absolute security.

The Policy includes a class-action waiver, requiring claims to be brought individually. Delaware law governs. Most disputes are subject to binding JAMS arbitration, while courts with jurisdiction over Gwinnett County, Georgia are identified for certain actions. The Policy’s arbitration and court-jurisdiction provisions may create procedural complexity; customer contracts and applicable law may override them. EU-U.S. Data Privacy Framework complaints follow separate procedures, including possible independent resolution and binding arbitration under that framework.

7. Policy Changes

Changes become effective when posted online. Continued use constitutes acceptance. Customers may also receive email notice through administrative users. Users are responsible for checking the Policy periodically. Current customers may terminate if a material adverse change is unacceptable, generally by giving 30 days’ notice and acting within 60 days of posting, except where changes are required by law.