Smartlook

Structured Summary of Important Changes

1. Scope and effective date expanded

• The terms now apply to:
• New Product purchases made on or after 25 April 2024;
• Renewals, add-ons, related renewals, and upgrades for subscriptions purchased on or after that date; and
• Potentially purchases made before that date where no prior Smartlook agreement governs.
• The revised text distinguishes between:
• Purchases governed by the new Cisco terms; and
• Renewals or add-ons for subscriptions purchased before 27 September 2023, which remain governed by the prior Smartlook agreement.
• This creates a more detailed but potentially complex contract hierarchy. Customers should confirm which agreement applies to each subscription, renewal, or add-on.

2. Contracting entity and Cisco terms

• Smartlook is described as a wholly owned subsidiary of Cisco Systems, Inc.
• The terms incorporate the:
• Cisco General Terms;
• Offer Descriptions; and
• Supplemental Terms – Cisco.
• For quotations issued by Smartlook.com, s.r.o., “Cisco” is defined to include Smartlook.
• The customer expressly acknowledges having read the Smartlook Privacy Policy.
• Use of the Product is prohibited if the person accepting the terms lacks authority to bind the customer or does not agree to the Agreement.

Risk: Incorporation of multiple external documents may make the customer’s obligations difficult to identify, particularly if those documents can change separately or contain different liability, privacy, security, or termination provisions.

3. Prior agreement treatment clarified

• The revised language expressly states that certain legacy subscriptions remain subject to the earlier Smartlook Agreement rather than the Cisco Agreement.
• The relevant legacy agreement is identified as valid from 27 September 2023 to 25 April 2024.

Risk: Customers with mixed portfolios may have different contractual terms applying to different subscriptions, creating administrative and compliance complexity.

4. Product and documentation references

• The diff appears to modify navigation labels and documentation categories, including security, legal, integrations, renewals, upgrades, and product functionality.
• These changes appear largely editorial or website-structure related rather than substantive contractual provisions.

5. AI model training and use of customer data

• No provision in the supplied diff expressly authorizes, restricts, or addresses using customer data, Product data, telemetry, recordings, or other Customer Content to train, fine-tune, evaluate, or improve AI or machine-learning models.
• The diff therefore does not show a new AI-training right or an express prohibition on AI training.
• Customers should review the incorporated Cisco terms, Offer Descriptions, Supplemental Terms, Smartlook Privacy Policy, and any data-processing terms for such provisions. The absence of an AI-training clause here should not be treated as confirmation that customer data will not be used for that purpose.

Summary

The provided diff does not include the actual contractual language. It only states that approximately 118 words were added to the document.

AI Training and Data-Use Changes

• No specific language is provided concerning:
• Whether customer data may be used to train, fine-tune, or improve AI models;
• Whether customer prompts, inputs, outputs, files, or metadata are retained;
• Whether data is anonymized, aggregated, or shared with third parties;
• Whether the customer can opt out of AI training;
• Whether different rules apply to personal, confidential, or regulated information; or
• Whether the provider may use customer data for human review, model evaluation, or product development.

Legal Risk Assessment

Because the added text is missing, it is not possible to determine:

• Whether the changes expand the provider’s rights to use customer data;
• Whether existing confidentiality or privacy protections have been narrowed;
• Whether the provider has introduced new data-retention or disclosure rights;
• Whether the customer assumes additional responsibility for obtaining consent to process data; or
• Whether the provider has limited its liability for misuse of customer data or AI-related outputs.

Information Needed

Please provide the actual 118-word addition, along with any surrounding or replaced language. The precise wording is necessary to identify changes in data ownership, permitted uses, AI training rights, confidentiality, retention, security, and liability.

Summary of Important Changes

1. New governing terms and contracting entity

• The terms now state that use of the Product is governed by the Cisco General Terms, Offer Descriptions, and Supplemental Terms – Cisco, collectively forming the “Agreement.”
• For purchases made under a quotation from Smartlook.com, s.r.o., “Cisco” is defined as Smartlook, a wholly owned subsidiary of Cisco Systems, Inc.
• Customers expressly acknowledge that they have read the Smartlook Privacy Policy.
• Use of the Product is prohibited if the user lacks authority to bind the customer or does not agree to the Agreement.

Risk: Customers may now be subject to Cisco’s broader contractual framework and incorporated documents, potentially including terms on liability, data processing, security, suspension, and dispute resolution that are not reproduced on this page. The incorporation of external documents creates a risk that customers may not fully understand all applicable obligations.

2. Expanded effective-date and transaction coverage

The terms now apply to:

• New Product purchases made on or after 25 April 2024;
• Renewals and add-on purchases for subscriptions purchased on or after that date;
• Related renewals and upgrades.

The revision also clarifies that subscriptions purchased before 27 September 2023, where use was governed by a signed Smartlook agreement, remain governed by that prior agreement for renewals or add-ons.

Risk: Customers may need to determine which contractual regime applies based on the original purchase date, renewal date, and whether a signed legacy agreement exists. This creates potential uncertainty and conflicting-terms risk.

3. Legacy Smartlook agreements

For subscriptions originally purchased before 27 September 2023, the terms state that the prior Smartlook agreement—not the Cisco Agreement—continues to govern related renewals and add-ons.

The page also identifies Smartlook’s historical Terms of Service as valid from 27 September 2023 to 25 April 2024.

Risk: Customers with older contracts should verify whether the new Cisco terms actually apply to them and whether later orders incorporate different terms.

4. Product and feature references

The page appears to update navigation and feature references, including funnels, revenue insights, behavioral breakdowns, retention, custom tables, event tracking, upgrades, and other Product functionality. These changes appear primarily editorial or documentation-related rather than substantive amendments to customer rights.

5. AI model training and customer data

No express change concerning AI training was identifiable in the supplied diff. The diff does not appear to add or remove language authorizing Smartlook or Cisco to use customer data, Product data, event data, recordings, or other inputs to train, fine-tune, evaluate, or improve AI models.

Nevertheless, customers should review the incorporated Cisco General Terms, Offer Descriptions, Supplemental Terms, and Privacy Policy for any AI-related data-use provisions. The broad incorporation of those documents could contain relevant permissions not visible in this page-level diff.

No

Summary of Important Changes

1. Major restructuring and apparent replacement of legal text

The diff appears to replace the prior Terms of Service page with a substantially different page structure, including Smartlook navigation links and legal/privacy resources. Much of the diff contains documentation-menu content rather than substantive contractual language. The resulting text should be checked carefully for formatting or publication errors before relying on it as an operative agreement.

2. Expanded applicability of the Terms

The effective-date scope is changed or clarified to cover:

• New purchases of the Smartlook Cloud Platform made on or after 25 April 2024;
• Related renewals and upgrades; and
• Potentially add-on purchases.

This may bring existing customers’ later renewals, upgrades, or additional purchases under the updated Cisco-based terms, even if their original subscription was governed by different terms.

3. Change from Smartlook terms to Cisco terms

For applicable purchases, use of the Product is now stated to be governed by:

• The Cisco General Terms;
• Offer Descriptions; and
• Supplemental Terms – Cisco,

collectively referred to as the “Agreement.”

The text defines “Cisco” as Smartlook or, depending on the purchase context, Cisco Systems, Inc. and/or its affiliates. This is a significant change in contracting framework and may introduce different provisions on liability, warranties, dispute resolution, data processing, suspension, termination, and governing law. Customers should review the incorporated Cisco documents rather than relying only on this page.

4. Legacy customers and transitional rules

The revised language distinguishes between:

• New purchases, renewals, upgrades, or add-ons after 25 April 2024; and
• Renewals or add-ons relating to subscriptions purchased before 27 September 2023, where the parties previously signed a Smartlook agreement.

For the latter category, the Smartlook Agreement appears to continue governing rather than the Cisco Agreement. The drafting is repetitive and internally difficult to follow, so the priority rules for mixed orders, upgrades, and renewals should be confirmed.

5. Privacy and data-related references

The revised page adds or highlights links to Smartlook’s:

• Privacy Policy and Privacy Statement;
• Data Security materials;
• CCPA/CPRA information;
• Sensitive-data and session-recording materials; and
• Security/legal resources.

These links may provide important operational requirements, but the diff does not clearly add substantive data-processing terms.

6. AI-model training

No express provision in the supplied diff states that customer data, recordings, events, telemetry, or other Product data may be used to train, fine-tune, validate, or improve AI models. Conversely, the diff also does not expressly prohibit such use.

Risk: Any AI-training permission may exist in the incorporated Cisco terms, Privacy Policy, Supplemental Terms, or another linked policy rather than in the visible text. Customers should obtain and review those documents, especially provisions concerning customer content, service improvement, de-identification, model training, human review, retention, and opt-out rights.

Key Legal Changes

1. New governing terms for post–25 April 2024 purchases

The terms now state that use of the Product is governed by:

• The Cisco General Terms;
• The applicable Offer Descriptions; and
• The Supplemental Terms – Cisco,

together referred to as the “Agreement.”

This applies to:

• New purchases made on or after 25 April 2024;
• Renewals and add-on purchases for subscriptions purchased on or after that date; and
• Related renewals and upgrades.

Risk: Customers may now be contracting under Cisco’s broader contractual framework rather than Smartlook’s prior standalone terms. This could change provisions concerning liability, indemnities, warranties, data processing, confidentiality, security, suspension, termination, and dispute resolution. Those incorporated Cisco documents should be reviewed because they may not appear on the Product page itself.

2. Cisco is identified as the contracting framework, with a Smartlook exception

For purchases under a quotation from Smartlook.com, s.r.o., the revised language clarifies that references to “Cisco” mean Smartlook, a wholly owned subsidiary of Cisco Systems, Inc.

Risk: The wording may create uncertainty about which legal entity is the contracting party and which Cisco terms apply. Customers should confirm the entity named in their quotation or order form and ensure that the incorporated terms are consistent with that document.

3. Legacy Smartlook agreements preserved for older subscriptions

Renewals and add-ons for subscriptions purchased before 27 September 2023, where use was previously governed by signed Smartlook terms or a similar agreement, remain governed by that prior Smartlook Agreement, rather than the Cisco Agreement.

The page also references Smartlook Terms of Service valid from 27 September 2023 through 25 April 2024, suggesting a transitional period with potentially different terms.

Risk: Different customers—and potentially different products or subscriptions held by the same customer—may be governed by different contractual regimes. Contract administrators should document the applicable agreement for each order, renewal, and add-on.

4. Privacy-policy acknowledgment and authority representation

The revised text states that the customer acknowledges having read the Smartlook Privacy Policy and confirms that the user has authority to bind the customer and its affiliates. If not, or if the customer does not agree to the Agreement, the customer must not use the Product.

Risk: This creates an express authority representation and may make continued use of the Product evidence of acceptance of the incorporated terms.

AI-Training and Data-Use Changes

The supplied diff contains no express change addressing whether customer data, usage data, content, recordings, or other Product data may be used to train AI models. It also does not add or remove an AI-training opt-out, de-identification standard, or restriction on using customer data for model development.

However, because the governing documents have shifted to Cisco’s General Terms, Offer Descriptions, and Supplemental Terms, any AI or data-use permissions may now be located in those incorporated documents or the Privacy Policy. Those documents should be checked specifically for AI-training language.

Summary of Changes

1. Documentation access instructions changed

• Removed:

“visit https://help.smartlook.com/llms.txt for an index of all pages formatted in Markdown and endpoints in OpenAPI.”

• Added:

“the docs index is at https://help.smartlook.com/llms.txt. Append .md to any documentation page URL to get its markdown version.”

2. Simplified description of the documentation index

The revised wording no longer expressly states that the index contains:

• All pages formatted in Markdown; or
• OpenAPI endpoints.

Instead, it describes the URL as a “docs index” and separately explains that .md may be appended to documentation URLs to obtain Markdown versions.

3. Formatting/navigation changes

The replacement appears to introduce or preserve navigation text such as:

• “Jump to Content”
• “Web SDK”
• “Mobile SDK”
• “REST API”
• “Integrations”
• “Guides”
• “Status”
• “Terms of service”
• “Search”

Some text appears concatenated or malformed, including:

• its markdown version.Jump to Content
• serviceSearchCTRL-K🚀
• Smartlook

These may be website-rendering or extraction artifacts rather than substantive contractual language, but they should be checked in the final published version.

AI Training and Customer Data

• No substantive change is shown concerning the use of customer data to train AI models.
• The diff does not add or remove language addressing:
• Training, fine-tuning, or improving AI models;
• Use of customer content, telemetry, or personal data for AI development;
• Opt-in or opt-out rights;
• Anonymization or aggregation requirements;
• Restrictions on using customer data with third-party AI providers; or
• Ownership, confidentiality, or security of data used in AI systems.

Risk Assessment

• Legal/commercial risk appears low based solely on this diff because the changes concern documentation access and navigation, not operative customer-data rights.
• The removal of the express reference to “endpoints in OpenAPI” could modestly reduce clarity for users relying on the page as a complete API index, but it does not appear to change contractual obligations.
• Confirm that the revised URL instructions work technically and that the published page does not expose malformed navigation text.

No

No

Summary

The provided diff does not include the actual amended contract language. It only states:

> “Added approximately 118 words to the document”

As a result, it is not possible to identify:

• The specific legal terms that were added, removed, or replaced;
• New obligations, rights, limitations, or liabilities;
• Changes to data ownership, confidentiality, security, or permitted use;
• Whether customer data may be used to train, fine-tune, evaluate, or improve AI models;
• Whether such use requires customer consent or provides an opt-out;
• Whether de-identified, aggregated, derived, or metadata-based information may still be used for AI training;
• Any changes to retention, deletion, subprocessors, or data-transfer provisions.

AI-Training Risk Assessment

No conclusion can be reached regarding AI-model training because the relevant contractual wording is not included. The added 118 words could potentially introduce important provisions concerning:

• Use of customer content to train or improve models;
• Use of inputs, outputs, prompts, usage data, or telemetry;
• Exceptions for abuse monitoring, service improvement, or product development;
• Broad licenses allowing the provider to copy, modify, analyze, or create derivative data;
• Opt-out procedures, consent requirements, or restrictions on enterprise/customer data;
• Disclosure of data to affiliates, vendors, or model providers.

Required Information

Please provide the full diff, including the text marked with:

• {additions};
• [deletions]; and
• []{replacements}.

Without the actual language, a reliable legal-risk analysis would be speculative.

Structured Summary of Important Changes

1. New Cisco-based contractual framework

• The terms now state that use of the Product is governed by the Cisco General Terms, Offer Descriptions, and Supplemental Terms – Cisco, collectively the “Agreement.”
• For purchases made under a quotation from Smartlook.com, s.r.o., “Cisco” is defined to mean Smartlook, a wholly owned subsidiary of Cisco Systems, Inc.
• The customer is expressly required to acknowledge the Smartlook Privacy Policy.

Risk: The customer may now be subject to a broader Cisco contractual framework and documents incorporated by reference, potentially including terms not displayed on the same page. Customers should obtain and review all referenced Cisco terms and offer descriptions.

2. Expanded applicability to purchases and renewals

The updated language applies to:

• New Product purchases made on or after 25 April 2024;
• Renewals and add-on purchases for subscriptions purchased on or after that date; and
• Related renewals and upgrades.

However, renewals or add-ons for subscriptions purchased before 27 September 2023 remain governed by the previously signed Smartlook agreement.

Risk: Different customers, or different subscriptions held by the same customer, may be governed by different contractual regimes. This may create uncertainty regarding privacy, liability, security, termination, and data-use rights.

3. Treatment of older Smartlook agreements

The revised terms clarify that a subscription originally governed by a signed Smartlook agreement remains governed by that agreement for applicable renewals or add-ons. The page also refers to Smartlook Terms of Service valid from 27 September 2023 to 25 April 2024.

Risk: Customers should confirm which version applies to each order, renewal, and upgrade, rather than assuming that the current online terms control.

4. Authority and acceptance requirements

The customer represents, in effect, that it has authority to bind its company and affiliates. If it lacks authority or does not agree to the Agreement, it must not use the Product.

Risk: Unauthorized use could potentially constitute a contractual breach, and the wording may create responsibility for ensuring that affiliates are properly bound.

5. AI-model training and data use

No express change concerning training AI models, using customer data to train generative AI, or using customer content for model development is visible in the supplied diff.

The diff does add or reaffirm incorporation of the Smartlook Privacy Policy, but it does not specify whether customer data, telemetry, recordings, or derived analytics may be used for AI training.

Risk: The absence of a clear AI-use provision creates uncertainty. Customers should review the incorporated Privacy Policy, Cisco terms, data-processing terms, and any AI-specific policy to confirm whether Product data may be used for model training, whether opt-out rights exist, and whether data is de-identified or retained for that purpose.

Summary

The provided diff does not include the actual amended legal language. It only states:

> “Added approximately 118 words to the document”

Accordingly, it is not possible to identify the substantive changes, legal effects, or new risks.

AI Training and Customer Data

• No language has been provided addressing whether customer data may be:
• Used to train, fine-tune, or improve AI models;
• Shared with AI providers or other third parties;
• Retained after the customer relationship ends;
• De-identified, aggregated, or otherwise processed for model development;
• Excluded from training by default or only upon customer request; or
• Used to generate outputs that may be incorporated into future model training.

Because the actual additions are missing, no conclusion can be drawn about whether the agreement expands or restricts these rights.

Information Needed

Please provide the full text of the diff, including:

• Additions shown in {braces};
• Deletions shown in [brackets]; and
• Replacements shown as []{replacement}.

Once provided, the changes can be analyzed for data-use permissions, confidentiality, intellectual-property rights, privacy obligations, retention, subcontractor access, and AI-training risks.

Summary

The provided diff states only that approximately 118 words were removed from the document. It does not identify the deleted language or show any replacement text.

Key Legal Implications

• Cannot determine the effect of the deletions: The removed language could have addressed liability, confidentiality, data rights, security, intellectual property, termination, or other important obligations.
• Potential narrowing of customer protections: If the deleted provisions limited the provider’s rights or imposed safeguards, their removal could increase the customer’s risk.
• Potential expansion of provider rights by omission: Deleting restrictions may indirectly give the provider greater discretion, particularly concerning data use, retention, disclosure, or licensing.
• No identifiable AI-training change: The available diff does not show whether customer data may now be:
• Used to train, fine-tune, or improve AI models;
• Combined with other customers’ data;
• Shared with affiliates or third-party model providers;
• Retained for model-training purposes after termination; or
• Excluded from training or protected through an opt-out.

Risk Assessment

Risk level: Indeterminate. The deletion could be immaterial or could remove significant customer protections. It is not possible to assess the legal or commercial impact without the actual deleted wording and surrounding provisions.

Recommended Follow-Up

Obtain either:

1. The full redline showing the 118 deleted words; or

2. The prior and revised versions of the relevant section.

The review should specifically check whether the deleted text contained restrictions or promises concerning AI training, model improvement, data ownership, confidentiality, de-identification, retention, subcontractors, or post-termination data handling.

Summary

The supplied diff does not include the actual contractual language. It only states:

> “Added approximately 118 words to the document”

Accordingly, it is not possible to identify:

• Which provisions were added, deleted, or replaced;
• Any changes to the parties’ rights or obligations;
• New legal, commercial, privacy, security, or liability risks; or
• Whether customer data may be used to train, fine-tune, evaluate, or otherwise improve AI models.

AI-Training Review

No conclusions can be drawn about AI-model training from the information provided. The actual added text should be reviewed for terms such as:

• “train,” “fine-tune,” “improve,” or “develop” models;
• “inputs,” “outputs,” prompts, or customer content;
• rights to use data in aggregated, de-identified, or anonymized form;
• retention or deletion periods;
• sharing data with affiliates, subcontractors, or third-party model providers;
• whether use is limited to providing the services or includes product improvement; and
• opt-out, consent, confidentiality, security, and ownership protections.

Information Needed

Please provide the full redline showing the added, deleted, and replacement language. Without the substantive text, no reliable legal-risk analysis can be performed.

Summary

The diff indicates that approximately 118 words were removed, but it does not identify which provisions were deleted or provide the surrounding text.

Important Changes and Risks

Because the specific deleted language is unavailable, it is not possible to determine:

• Whether customer rights or provider obligations were reduced;
• Whether limitations of liability, indemnities, warranties, termination rights, or confidentiality protections changed;
• Whether data ownership or licensing rights were modified;
• Whether security, privacy, retention, or deletion obligations were removed; or
• Whether governing law, dispute resolution, or other commercial terms were affected.

Deleting contractual language can create risk even if no replacement language is added. The effect depends on whether the removed text previously imposed obligations, granted rights, created exceptions, or limited otherwise broad permissions.

AI Training and Customer Data

The provided diff contains no identifiable language regarding artificial intelligence, machine learning, model training, or use of customer data. Accordingly, it is not possible to determine whether the changes:

• Permit or restrict using customer data to train AI models;
• Allow use of customer content for product improvement or model development;
• Require customer consent or provide an opt-out;
• Limit training to de-identified, aggregated, or anonymized data;
• Prohibit using customer data or outputs to train shared or public models; or
• Address retention or deletion of data used for training.

Recommended Review

The complete before-and-after wording should be reviewed, especially any deleted provisions concerning:

1. Customer data ownership and permitted uses;

2. AI or machine-learning training rights;

3. Confidentiality and data security;

4. Data retention, deletion, and subprocessors;

5. Indemnification and liability limitations; and

6. Customer consent, notice, and opt-out rights.

On the information provided, no specific legal conclusion can be drawn about the impact of the deletion.

Important Changes Summary

1. Scope and effective date expanded

• The terms now apply to all new purchases made on or after 25 April 2024.
• The scope expressly includes related renewals and upgrades, not only initial purchases.
• This may cause existing customers to move onto the updated terms when renewing, adding services, or upgrading, depending on their order documents.

Risk: Customers should confirm whether a renewal or upgrade automatically incorporates these terms and whether their existing negotiated terms remain controlling.

2. Contracting entity and governing documents changed

• References to Cisco and the “Cisco General Terms,” “Offer Descriptions,” and “Supplemental Terms – Cisco” have been replaced with Smartlook-branded terms and links.
• The revised language identifies Smartlook as Smartlook.com, s.r.o., a wholly owned Cisco subsidiary, rather than treating Cisco Systems, Inc. as the primary contracting reference.
• The agreement is now framed as incorporating Smartlook’s:
• Terms of Service
• Data Security materials
• Privacy Policy and Privacy Statement
• CCPA/CPRA materials
• Other linked legal and security documents

Risk: The linked web documents may contain important operational, privacy, liability, or security terms. Customers should preserve copies of the documents incorporated at contract formation and check for unilateral online updates.

3. Acceptance language revised

• The previous language stated that the customer agreed to the Cisco contractual framework and should not use the Product if it lacked authority or did not agree.
• The revised language states that, by using the Product, the customer agrees that its use is governed by the applicable Smartlook/Cisco agreement.
• The authority-to-bind language remains, but is reorganized and may be easier to interpret as use-based acceptance.

Risk: Continued use of the Product may be treated as acceptance even without a separate signature or click-through, particularly for renewals and upgrades.

4. Treatment of older subscriptions clarified

• Renewals or add-ons for subscriptions purchased before 27 September 2023, where the prior subscription was governed by signed Smartlook terms, remain governed by the prior Smartlook Agreement.
• The revision also references an older Smartlook agreement effective from 27 September 2023 to 25 April 2024.

Risk: Customers may need to determine which version applies based on the original purchase date, renewal/add-on documentation, and any subsequently signed terms.

5. AI-model training and data use

• No express change concerning the use of customer data to train AI models is visible in this diff.
• The diff does not add or remove language expressly authorizing:
• training, fine-tuning, or improving AI models;
• use of customer data, telemetry, recordings, or prompts for AI development;
• anonymization or aggregation for model training; or
• an opt-out from AI training.

Risk: AI-related permissions may exist in the linked Privacy Policy, Data Security terms, or other incorporated documents rather than in this page. Those documents should be reviewed separately for any broad rights to use customer content or usage data.

Structured Summary of Important Changes

1. Governing agreement expanded and transferred to Cisco terms

• The terms now state that use of the Smartlook Cloud Platform is governed by the Cisco General Terms, Offer Descriptions, and Supplemental Terms – Cisco, collectively referred to as the “Agreement.”
• The text identifies “Cisco” as Cisco Systems, Inc. when the customer purchases through a quotation from Smartlook.com, s.r.o.
• Smartlook is described as a wholly owned subsidiary of Cisco.
• Customers are expressly told that they have read the Smartlook Privacy Policy.

Risk: Customers may now be subject to a broader Cisco contractual framework and linked supplemental documents that may contain additional limitations, data-processing terms, liability provisions, or usage restrictions. The referenced documents should be reviewed together, rather than relying only on this page.

2. New purchase, renewal, add-on, and upgrade coverage

The applicability language has been clarified or expanded to cover:

• New purchases made on or after 25 April 2024;
• Renewals, add-on purchases, related renewals, and upgrades for subscriptions purchased on or after that date; and
• Certain purchases made before that date, depending on the customer’s existing agreement.

Risk: The wording creates different contractual regimes based on purchase and renewal dates. Customers should confirm which agreement applies to each subscription, particularly where they have multiple orders, upgrades, or add-ons.

3. Preservation of older Smartlook agreements

For renewals or add-ons relating to subscriptions purchased before 27 September 2023, where the customer previously signed Smartlook terms or a similar agreement, the new language states that the older Smartlook Agreement continues to govern use of the Product.

The page also references Smartlook terms valid from 27 September 2023 through 25 April 2024, suggesting additional transitional documentation.

Risk: Customers may need to determine whether legacy terms, transitional terms, or Cisco terms apply. This could produce inconsistent rights and obligations across products or subscription components.

4. Authority and acceptance statement

The terms now state that users must have authority to bind their company and its affiliates. If they lack authority or do not agree to the Agreement, they must not use the Product.

Risk: Unauthorized use may expose the user or organization to contractual disputes, especially where acceptance occurs through use rather than a signed order.

5. AI-model training and use of customer data

No express change concerning AI training was identifiable in the provided diff. The diff does not add or modify language granting Smartlook or Cisco a right to use customer data, content, telemetry, or personal data to train artificial-intelligence or machine-learning models.

However, because the governing documents have shifted to Cisco terms and linked supplemental documents, any AI-training rights may appear elsewhere in those incorporated documents or the Privacy Policy. Those materials should be checked specifically for terms such as “service improvement,” “machine learning,” “model training,” “de-identified data,” or “aggregated data.”

Summary

The provided diff does not include the actual amended contract language. It only states:

> “Added approximately 118 words to the document”

Without the text of the additions, deletions, or replacements, it is not possible to determine what legal changes were made or whether they create new risks.

AI Training and Data Use

• No language addressing the customer’s data, personal information, prompts, outputs, confidential information, or use for training AI models is included in the diff.
• It is therefore impossible to determine whether the amendment:
• Permits the provider to use customer data to train, fine-tune, or improve AI models;
• Allows use of data for product development, analytics, or benchmarking;
• Requires de-identification or anonymization;
• Allows sharing with affiliates, vendors, or third-party model providers;
• Gives the customer an opt-out or deletion right; or
• Restricts retention of customer data after termination.

Other Legal Risks

No conclusions can be drawn regarding changes to:

• Confidentiality obligations;
• Data ownership or licensing rights;
• Security and breach obligations;
• Privacy-law compliance;
• Indemnification;
• Liability limitations;
• Warranties or disclaimers;
• Termination rights; or
• Governing law and dispute resolution.

Required Information

Please provide the actual redlined text, including the approximately 118 added words and any deleted or replaced language. The additions alone may not be sufficient if their meaning depends on surrounding provisions.