Veeva

Privacy Notice Overview

Updated: May 12, 2026

This notice applies to Veeva websites, events and marketing, interactions with customers/suppliers, and certain Veeva data products. It does not cover job applicants, who are subject to a separate notice.

1. Data Collection and Use

Information collected

Depending on how you interact with Veeva, it may collect:

• Identifiers and contact details: name, email, phone number, address, username, password, IP address, professional license or identification numbers.
• Professional information: job title, employer, role, specialty, education, professional memberships, publications, clinical-trial participation, collaborations, and professional social-media activity.
• Device and online activity: browser, operating system, ISP, IP address, advertising identifiers, clickstream data, cookies, web beacons, and email-link interactions.
• Event information: registration, attendance, survey responses, public posts, event interactions, travel and hotel details, photographs, and video recordings.
• Financial information: payment-card or bank details when paying for events.
• Consumer data in U.S. healthcare marketing products: demographics, purchasing behavior, media consumption, interests, channel preferences, travel preferences, and related inferences.
• De-identified health information: Veeva states that health information used in analytics is de-identified under HIPAA standards and that it does not attempt to re-identify it.

Veeva obtains information directly from users, employers, customers and suppliers, public records and websites, professional databases, and third-party consumer-data partners.

Purposes

Veeva uses data to:

• Operate, secure, analyze, and improve websites and services.
• Provide events, publications, accounts, and requested information.
• Send marketing and personalize communications.
• Permit event sponsors to contact attendees about related products.
• Build professional data products for life-sciences companies to communicate with healthcare professionals.
• Create demographic-based “Audience Segments” for tailored advertising and measure campaigns.
• Comply with law, prevent fraud, protect rights and safety, and handle business transactions.

Veeva says it does not make legally or similarly significant decisions based solely on automated processing.

Retention can be lengthy: generally two years for websites/apps; for data products, up to 10 years after a professional is no longer active; consumer marketing data may be retained up to 12 months after last use. Business-contact data may be retained while an account or relationship remains active and longer for legal or business reasons.

2. User Rights and Controls

Depending on location, users may have rights to:

• Know what information Veeva holds.
• Correct inaccurate information.
• Delete information.
• Obtain a portable copy in a usable format.
• Request a list of specific third parties receiving information.
• Limit use or disclosure of sensitive information.
• Opt out of sale, sharing, or targeted advertising.
• Avoid discriminatory treatment for exercising privacy rights.

U.S. residents can submit requests online or call 1-877-807-3230. Identity verification may be required, and authorized agents may submit requests. Denials may be appealable, with possible complaints to a state attorney general.

Users can unsubscribe from marketing emails, but transactional or service-related emails cannot be disabled. Global Privacy Control signals are honored where detected.

EU/UK/Swiss users may also have GDPR/UK GDPR rights and may contact Veeva’s Data Protection Officer. Veeva identifies legitimate interests, consent, and contract performance as processing bases.

3. Third-Party Sharing

Veeva may share information with:

• Affiliates and subsidiaries.
• Service providers and subprocessors.
• Event sponsors.
• Life-sciences companies, analytics providers, consumer-data resellers, advertising networks, and media platforms.
• Authorities responding to warrants, subpoenas, court orders, or other valid legal processes.
• Parties involved in mergers, sales, or asset transfers.

Veeva says it shares the minimum information reasonably necessary. However, California disclosures state that certain identifiers, professional information, online activity, images, and inferences may legally constitute a “sale” or “sharing.”

Public forum posts are visible to others and may result in unsolicited messages. Veeva disclaims responsibility for information users voluntarily post there.

Data may be transferred internationally, including to the United States, using mechanisms such as Standard Contractual Clauses, adequacy decisions, consent, or the Data Privacy Framework.

4. AI/ML Training

The notice does not state that personal information is used to train artificial-intelligence or machine-learning models. It does mention analytics, profiling, inferences, personalization, and combining information with anonymized datasets. Users should not assume that “anonymized” or analytical use excludes all model development; clarification from Veeva would be advisable if AI training is a concern.

5. Key User Responsibilities and Restrictions

• Protect account passwords and verification information.
• Avoid posting confidential or sensitive information in public forums.
• Understand that event photographs and recordings may include your likeness.
• Review cookie and email settings; disabling cookies may impair functionality.
• Provide accurate information when exercising privacy rights and complete identity verification.
• Users under 13 are not targeted on websites; data-product and healthcare-marketing services do not knowingly collect information from persons under 18.

6. Liability and Disputes

The notice contains no broad contractual liability waiver, damages cap, arbitration clause, or governing-law clause. It is primarily a disclosure document, so dispute terms may appear in separate customer or service agreements.

For privacy complaints, users may contact Veeva, then TrustArc. EU/UK/Swiss Data Privacy Framework complaints may ultimately qualify for binding arbitration under that framework. Government requests are reviewed case-by-case; Veeva says it challenges improper requests, provides only necessary data, and normally notifies customers unless legally prohibited or notice would be counterproductive.

7. Changes

Veeva may revise the notice for legal, technological, security, or business reasons. The current version is posted on the website with an effective date. Material changes may be announced through website notices or other legally compliant methods, but the notice does not promise individualized advance notification.

Overview of Veeva Website Terms

Important scope: These Terms govern use of Veeva’s public website. They do not describe a detailed privacy policy or necessarily govern Veeva products and services provided under separate customer agreements. The document contains little specific information about personal-data practices, AI, or user privacy.

1. Data Collection & Usage

The Terms do not identify:

• What personal information Veeva collects;
• Whether it collects IP addresses, cookies, device information, browsing activity, or contact details;
• The purposes for which personal data is used;
• How long information is retained;
• How data is secured; or
• Whether data is transferred internationally.

The Terms mainly address website access, content, intellectual property, warranties, and liability. Users should look for a separate Privacy Policy, cookie notice, or applicable product-specific agreement to understand data practices.

2. User Rights

These Terms provide no specific rights to:

• Access, correct, delete, or export personal data;
• Object to or restrict processing;
• Withdraw consent;
• Opt out of marketing or tracking; or
• File privacy complaints.

Any such rights may arise under applicable law, such as California or other data-protection laws, but they are not explained here. Users should not assume that this document itself provides privacy rights or a procedure for exercising them.

3. Third-Party Sharing

The Terms do not explain whether Veeva shares personal data with:

• Service providers or contractors;
• Affiliates;
• Advertising or analytics providers;
• Business partners;
• Government authorities; or
• Buyers in a merger, acquisition, or other corporate transaction.

The website may contain links to third-party sites or resources. Veeva disclaims responsibility for those sites and their content. Users should review the privacy terms of any linked website before providing information.

4. AI/ML Training

There is no statement addressing whether user submissions, website activity, or personal information are used to train artificial-intelligence or machine-learning models.

Accordingly, these Terms do not grant a clear opt-out, prohibit training use, or confirm that training does or does not occur. Any AI-related data use would need to be addressed in a separate privacy policy, product agreement, or service-specific terms.

5. Key User Obligations and Restrictions

Users receive only a limited, personal, non-commercial right to access and display website pages. Unless Veeva gives written permission, users may not:

• Copy, reproduce, republish, distribute, transmit, or create derivative works from website content;
• Modify displayed content;
• Remove copyright, trademark, or proprietary notices;
• Mirror the website on another site or medium; or
• Use Veeva intellectual property beyond the limited permission granted.

Links to the website are restricted. Links must not frame the site, misrepresent a relationship with Veeva, imply endorsement, or create false or misleading impressions. Veeva may revoke linking permission at any time.

Downloading or using software or other materials may be subject to separate license terms. Violating the Terms automatically terminates the permission to use the content, and downloaded copies must then be destroyed.

6. Liability, Warranties, and Disputes

The website and its materials are provided “as is.” To the fullest extent permitted by law, Veeva disclaims warranties including merchantability, fitness for a particular purpose, non-infringement, security, uninterrupted access, accuracy, and error-free operation.

Users bear the risk of downloading materials, including potential damage to systems or loss of data.

Veeva broadly excludes liability for direct and indirect losses, including lost profits, business interruption, lost savings, and lost programs or data. These exclusions apply across contract, warranty, tort, and other legal theories, subject to limits imposed by applicable law.

California law governs the Terms. The document does not specify a court location, arbitration requirement, class-action waiver, or detailed dispute procedure.

7. Changes to the Terms

Veeva may revise the Terms and other website information by updating the online posting, without notice. It may also change products, services, or programs without notice. Continued website use after changes may indicate acceptance, so users should periodically review the posted Terms.

Main Practical Risks

The biggest gaps are the absence of privacy and AI-use disclosures, broad warranty and liability disclaimers, strict content-use restrictions, and the ability to change the Terms without direct notice.