Workday

Structured Summary of Important Changes

1. Overall nature of the changes

The diff primarily reorganizes Workday’s legal-contracts website and updates its descriptions, product listings, regional navigation, and links. It does not appear to amend the substantive terms of the UMSA, Product Terms, Professional Services Agreement, Security Exhibit, or Data Processing Exhibit themselves.

However, the revised presentation may affect which documents a customer believes apply, so customers should verify their Order Form and incorporated documents.

2. Governing-document hierarchy and applicability

Key additions

• The UMSA is now described as Workday’s “foundational customer agreement” that “applies to all Workday products.”
• The revised language clarifies that only documents referenced in the customer’s Order Form or UMSA apply.
• Product Terms are described as applying only to products the customer is entitled to use.
• Customers are directed to:
• Review purchased SKUs in the Order Form; and
• Review registered Workday Agents in the Agent System of Record.
• Customers purchasing through authorized resellers, and certain Canadian customers whose Order Forms reference the End User Subscription Agreement, receive specific instructions to use those agreements.

Risk / practical impact

The change may narrow or clarify the set of incorporated terms, but it also places greater importance on the Order Form, UMSA references, and Agent System of Record. A customer could unintentionally overlook terms applicable to a product or AI-enabled feature if the relevant SKU, Agent, or document is not clearly identified.

3. Product and services restructuring

The website replaces or reorganizes numerous product and service categories, including:

• Adaptive Planning, Analytics and Reporting
• Contract Management and Document Intelligence
• Financial Management
• HiredScore, Human Capital Management, Paradox, Payroll, Peakon
• Platform and Product Extensions
• Spend Management, Student Talent Management, VNDLY, and Workforce Management
• Professional Services and Customer Experience programs

Professional Services and Customer Experience terms are repeatedly stated to apply only to specified products or programs listed on the Order Form.

Risk / practical impact

The restructuring may create uncertainty regarding whether older product-specific terms remain applicable, particularly where product names, packages, or attachments have been renamed or consolidated. Customers should retain copies of the applicable version and confirm incorporated documents at signing and renewal.

4. Data protection and security documents

The revised listings continue to identify:

• The Universal Security Exhibit, applicable to “Covered Data”
• The Universal Data Processing Exhibit and related FAQ
• The Business Associate Exhibit for Protected Health Information
• Regional privacy addenda, including an Australian privacy addendum

Some prior references to these documents, translations, and regional addenda are removed or repositioned in the website text.

Risk / practical impact

These changes appear primarily navigational, but customers should confirm that the correct regional DPE, privacy addendum, and security terms are expressly incorporated into their Order Form or UMSA.

5. AI model training and customer-data use

No express change to AI-training rights or restrictions is visible in this diff.

The diff does not add language stating that Workday may use customer data, Covered Data, personal data, prompts, outputs, or usage data to train, fine-tune, or improve AI models. It also does not add an express prohibition on such use.

References to Workday Agents and the Agent System of Record appear to concern product entitlement and documentation, not data-training permissions. The underlying Product Terms, DPE, Acceptable Use Policy, and any AI-specific product terms should therefore be reviewed separately for training, model-improvement, retention, and human-review provisions.

Summary

The supplied diff does not include the actual amended contract language. It only states:

> “Added approximately 926 words to the document”

Because the additions are not shown, it is not possible to determine:

• What legal terms changed;
• Whether existing obligations were expanded or narrowed;
• Whether liability, indemnity, confidentiality, intellectual-property, or termination provisions changed; or
• Whether the customer’s data may now be used to train, fine-tune, evaluate, or improve AI models.

AI Training and Customer Data

No specific language addressing AI model training or customer-data use appears in the provided diff. Accordingly, there is insufficient information to assess whether the new terms:

• Permit use of customer data or prompts to train general-purpose or product-specific models;
• Allow use of data in de-identified, aggregated, or pseudonymized form;
• Permit human review or access by vendors and subcontractors;
• Give the provider ownership or broad license rights over customer inputs, outputs, or derived data;
• Apply opt-out rights, retention limits, deletion obligations, or security safeguards;
• Distinguish between customer content, usage data, telemetry, feedback, and personal information; or
• Permit transfers of data to affiliates or third-party AI providers.

Risk Assessment

The existence of approximately 926 new words is not itself enough to identify a legal risk. However, additions concerning AI, data rights, confidentiality, or service improvement could materially affect the customer’s exposure. Particular concern would arise if the added language:

1. Uses broad terms such as “improve,” “develop,” “enhance,” or “research” without limiting them;

2. Permits training on identifiable or confidential customer data;

3. Grants a perpetual, worldwide, irrevocable, or sublicensable license;

4. Allows retention after termination or deletion requests;

5. Disclaims responsibility for model memorization or disclosure; or

6. Conflicts with confidentiality, data-protection, or industry-specific obligations.

Required Information

Please provide the actual text of the 926-word addition, including any surrounding provisions and markup. Without that language, a substantive comparison and reliable identification of new legal risks—especially AI-training risks—cannot be performed.

Summary of Available Changes

Overall Change

• The diff states that approximately 926 words were removed from the document.
• However, the text of the deleted provisions is not included.
• No replacement language or additions are shown.

Customer Data and AI Training

• It is not possible to determine from this diff whether the contract changes:
• Whether customer data may be used to train, fine-tune, or improve AI models;
• Whether customer prompts, inputs, outputs, or usage data may be retained for model training;
• Whether data is anonymized, aggregated, or de-identified before use;
• Whether the provider may use customer data to train models for itself or other customers;
• Whether the customer may opt out of AI training or request deletion of training data;
• Whether human reviewers or third-party AI providers may access customer data; or
• Whether confidentiality, security, or data-protection obligations have been narrowed.

Potential Legal Significance

A deletion of approximately 926 words could materially affect the customer’s rights and obligations, particularly if the removed language addressed:

• Data ownership or permitted-use restrictions;
• Confidentiality and privacy protections;
• AI training and model-improvement rights;
• Data retention and deletion;
• Security commitments;
• Indemnities or liability limits;
• Regulatory compliance; or
• Termination-related handling of customer data.

The deletion could either reduce the provider’s rights or remove protections benefiting the customer. Its effect cannot be assessed without the actual deleted text and the surrounding provisions.

Information Needed for Proper Review

Please provide either:

1. The full redlined diff showing the deleted and added language; or

2. The approximately 926 words that were removed, together with any replacement text.

Without that information, no reliable conclusion can be reached regarding changes to AI-training permissions or other legal risks.

Summary

The provided diff does not include the actual contractual language. It only states:

> “Added approximately 926 words to the document”

Without the added, deleted, or replaced text, it is not possible to determine what legal provisions changed or assess associated risks.

AI Training and Customer Data

No conclusions can be drawn regarding whether the changes:

• Permit the provider to use customer data to train AI or machine-learning models;
• Allow use of customer content for product improvement, analytics, or model development;
• Distinguish between customer data, prompts, inputs, outputs, metadata, or de-identified data;
• Apply training rights to human review, contractors, affiliates, or third-party AI providers;
• Allow retention of data after termination;
• Provide an opt-out or require affirmative consent;
• Restrict use of confidential, personal, regulated, or customer-provided data; or
• Grant the provider ownership or broad license rights over AI-generated outputs.

Other Legal Risks

The actual additions are needed to evaluate potential changes involving:

• Data ownership and licensing;
• Confidentiality and privacy obligations;
• Security and breach responsibilities;
• Intellectual-property rights and indemnities;
• Warranties, disclaimers, and liability limits;
• Termination and data deletion;
• Subprocessors and third-party services; and
• Governing law and dispute resolution.

Required Information

Please provide the full diff, including the text shown in braces, brackets, and replacement notation. The statement that approximately 926 words were added is not sufficient to identify the changes or risks.

Summary of Important Changes

Scope of the Diff

• Approximately 924 words were removed from the document.
• No replacement language or added language was provided.
• Because the deleted text is not included, the specific legal provisions affected cannot be determined from this diff alone.

Potential Legal Significance

The removal of a substantial amount of text may eliminate or weaken important provisions, including potentially:

• Data-use permissions and restrictions
• Confidentiality and security obligations
• Intellectual-property ownership and licensing terms
• Liability limitations and indemnities
• Compliance obligations
• Termination and data-deletion requirements
• Audit, transparency, or notice rights
• Customer warranties or service-provider commitments

The practical effect depends entirely on what the deleted 924 words contained and whether other provisions of the document adequately address those subjects.

AI Model Training and Customer Data

• The provided diff does not identify whether customer data may be used to train, fine-tune, evaluate, or improve AI models.
• It is therefore impossible to determine whether the change:
• Removes a prohibition on AI training;
• Removes customer consent or opt-out rights;
• Expands or narrows the provider’s data-use rights;
• Changes whether prompts, outputs, personal data, or usage data may be retained;
• Removes restrictions on using customer data for general or third-party model development; or
• Eliminates deletion, anonymization, or confidentiality protections relating to training data.

Because these issues can materially affect confidentiality, privacy, intellectual-property rights, and regulatory compliance, the deleted language should be reviewed before accepting the change.

Risk Assessment

Current risk: Unable to assess; potentially significant.

A deletion of this size may be favorable if it removes broad provider rights, but it may also be unfavorable if it removes customer protections or restrictions on data use. The absence of replacement language may create gaps or leave interpretation to general provisions elsewhere in the agreement.

Recommended Next Steps

Obtain:

1. The full text of the deleted provisions;

2. The revised agreement in clean and redline form;

3. Any data-processing addendum, AI terms, privacy policy, or product-specific terms incorporated by reference; and

4. Confirmation of whether customer data, prompts, outputs, metadata, or usage information may be used to train or improve AI models.

No

Executive Summary

The diff primarily reorganizes Workday’s legal-contracts webpage and standardizes the presentation of regional agreements. It does not appear to amend the substantive terms of the underlying agreements, but it changes how customers identify which documents apply to them. No express provision concerning the use of customer data to train AI models was added or removed.

Important Changes

1. Greater emphasis on the UMSA as the foundational agreement

The revised language states that the Universal Main Subscription Agreement (UMSA):

• “serves as our foundational customer agreement”; and
• “applies to all Workday products.”

It also repeatedly states that only documents referenced in the customer’s Order Form or UMSA apply.

Risk/impact: Customers may need to review their Order Form and incorporated documents carefully. The webpage’s list of available documents should not be treated as proving that every listed exhibit or product term applies to the customer.

2. New document-selection mechanism involving Workday Agents

The prior language directed customers to review purchased Workday SKUs. The revised language adds the “Agent System of Record” and registered Workday Agents, with a mapping between Workday SKUs, Agents, and Product Terms.

Risk/impact: The applicable contractual terms may depend not only on the Order Form but also on how products or “Agents” are recorded in Workday’s system. Customers should verify that the system accurately reflects their purchased products and entitlements.

3. Clarification and expansion of product-specific terms

The revised presentation states that:

• Product Terms apply only to specific products the customer is entitled to use;
• Professional Services terms apply only to products listed on the Order Form; and
• Customer Experience terms apply only to specified programs listed on the Order Form.

The page also reorganizes product categories and adds or identifies offerings such as Contract Intelligence, Contract Lifecycle Management, Data Transformation, Expert Assist, Test Lead, and Analytics Strategy.

Risk/impact: Product or service-specific obligations may apply only when expressly identified in the Order Form. Conversely, customers using newly named features should confirm whether additional product terms, tenant terms, or program terms are incorporated.

4. Regional and reseller routing changes

The revised content separates Americas, UK/Ireland/MEA/APJ, Europe, and Australia materials and clarifies that customers purchasing through authorized resellers—or whose Order Forms reference an End User Subscription Agreement—may be governed by different documents.

Risk/impact: The governing agreement may vary based on purchasing channel, region, and Order Form wording. Customers should not rely on a regional webpage alone.

AI Training and Customer Data

No language in the supplied diff expressly authorizes, restricts, or changes Workday’s use of customer data to train AI models. The references to “Agents,” Contract Intelligence, Document Intelligence, HiredScore, Paradox, and other AI-related products concern product organization and applicable terms, not model-training rights.

Any AI-training permissions, limitations, opt-out rights, data-use restrictions, or treatment of inputs and outputs would need to be checked in the UMSA, Universal Data Processing Exhibit, Security Exhibit, Acceptable Use Policy, and relevant Product Terms.

Executive Summary

This diff appears primarily to reorganize and expand Workday’s legal-contracts webpage rather than amend substantive customer obligations. It adds regional navigation, product listings, links to exhibits and policies, and descriptions of which documents apply. The diff does not identify any express change to how Customer Data is used to train AI models.

Important Changes

1. Broader and more centralized contract framework

• The Universal Main Subscription Agreement (UMSA) is newly or more prominently described as the foundational agreement that “applies to all Workday products.”
• The page now emphasizes that only documents referenced in the applicable Order Form or UMSA apply to the customer.
• This may reduce uncertainty about the contract hierarchy, but customers should confirm that their Order Form identifies all applicable product terms, exhibits, and service terms.

2. Expanded product and service coverage

The revised materials list numerous products and services, including:

• Adaptive Planning, Analytics and Reporting
• Contract Management and Document Intelligence
• Financial Management
• HiredScore, Human Capital Management, Paradox, Payroll, and Peakon
• Platform and Product Extensions
• Spend Management, Student and Talent Management, and VNDLY
• Various professional-services, implementation, training, project-management, and adoption programs

The practical risk is that additional product-specific terms may apply depending on the SKUs or programs purchased. The page refers customers to the Agent System of Record to determine registered Workday Agents and to map SKUs to Product Terms.

3. Professional-services terms

The revised page adds or identifies numerous professional-services documents, including:

• Launch Express and Launch Flex SOW terms
• Technical Services Standards
• VNDLY Deployment
• Data Transformation
• Expert Assist
• Test Lead
• Analytics Strategy
• Project Management Operations
• Consulting, training, change-management, and other professional-services addenda

These terms may contain separate data-handling, confidentiality, deliverable, liability, or acceptance provisions. Customers should verify which are incorporated into their Order Form or applicable SOW.

4. Privacy, security, and regulated-data materials

The page adds or highlights:

• Universal Security Exhibit, applying to Covered Data
• Universal Data Processing Exhibit (DPE), including FAQs
• Regional privacy addenda, including California and Australia materials
• Business Associate Exhibit for Protected Health Information
• Acceptable Use Policy
• Regional translations and localized UMSA/DPE versions

The apparent scope expansion to all Workday products makes it important to confirm which version of the DPE, privacy addendum, and security exhibit governs the customer’s data and region.

AI-Training Analysis

No language in the diff expressly states that Customer Data:

• may be used to train, fine-tune, or improve Workday’s AI models;
• will be excluded from model training;
• may be shared with third-party model providers; or
• will be deleted from training datasets.

The diff does add or prominently list AI-related products such as Document Intelligence, Contract Intelligence, HiredScore, and Workday Agents, but product names and navigation descriptions do not themselves authorize AI training. The applicable UMSA, DPE, Product Terms, AI-specific terms, and Order Form should be reviewed for any separate data-use provisions.

Summary of Important Changes

1. Contract structure and applicability

• The materials are reorganized around a Universal Main Subscription Agreement (UMSA). The UMSA is now described as the foundational agreement that applies to all Workday products.
• The site repeatedly states that only documents referenced in the customer’s Order Form or UMSA apply. This is helpful, but customers should verify their Order Form carefully because the applicable terms may no longer be apparent from the general website listings.
• Product Terms are reframed to apply only to Workday products the customer is entitled to use, with the Order Form identified as the primary source for purchased SKUs.
• A new reference is added to the Agent System of Record, where customers can review registered Workday Agents and the mapping between SKUs, Agents, and Product Terms. This could create uncertainty if the online record differs from the Order Form.
• Professional Services terms are narrowed or clarified as applying only to specific products listed on the Order Form. Numerous service-specific terms and attachments are now grouped under the Professional Services Agreement.
• Customer Experience terms are similarly stated to apply only to specific programs listed on the Order Form.

2. Regional and reseller changes

• The page is reorganized into regional contract collections, including Americas, UK/Ireland/MEA & APJ, Europe, and Australia.
• The revised language specifically addresses customers purchasing through authorized Workday resellers and customers whose Order Forms reference an End User Subscription Agreement.
• Regional privacy materials change. For example, the Americas references a California Privacy Addendum, while the Australia materials reference an AUS Privacy Addendum to the DPE. Customers should confirm that the correct regional data-processing terms are incorporated.
• Numerous translation links and older product-specific listings are removed or replaced with consolidated regional materials. This may make it harder to determine which historical terms govern existing orders.

3. Security, privacy, and data-processing documents

• The Universal Security Exhibit is expressly described as applying to “Covered Data.”
• References remain to the Universal Data Processing Exhibit, Business Associate Exhibit, service-level terms, and Acceptable Use Policy, but this diff does not show their substantive wording.
• The revised structure may broaden the apparent umbrella of documents associated with the UMSA, while applicability still depends on the Order Form or UMSA.

4. AI-model training and use of customer data

• No express change concerning the use of customer data to train AI models appears in this diff.
• The diff contains references to AI-adjacent products such as Document Intelligence, HiredScore, Paradox, Contract Intelligence, and Workday Agents, but it does not add or remove language authorizing:
• training or fine-tuning AI models using Customer Data;
• using Customer Data to improve generally available models;
• retaining prompts, outputs, or telemetry for training; or
• opting out of model training.
• Any AI-data-use rights would therefore need to be reviewed in the incorporated UMSA, Product Terms, Data Processing Exhibit, Acceptable Use Policy, and product-specific terms—not merely this navigation or contracts-index update.

Overall risk

The principal risk is incorporation uncertainty: customers must identify the precise documents referenced in their Order Form, including regional privacy terms, product terms, Agent-related terms, and professional-services attachments.

Executive Summary

The diff primarily restructures and expands Workday’s legal-contracts webpage. It adds regional navigation, reorganizes agreements and exhibits, and significantly expands the list of Workday products, professional-services terms, and program-specific documents. The diff does not expressly add, remove, or amend language stating whether customer data may be used to train AI models.

Important Contract-Related Changes

1. Broader and more centralized agreement framework

• The Universal Main Subscription Agreement (UMSA) is now described as the foundational agreement that “applies to all Workday products.”
• The prior wording indicated that only documents referenced in the Order Form or UMSA applied and described the UMSA as applying to all Workday products. The revised presentation continues that concept but makes it more prominent and organizes the materials around it.
• Risk: Customers may more easily assume that newly listed products, features, or services are governed by the UMSA, even though the page repeatedly states that only documents referenced in the applicable Order Form or UMSA apply. The Order Form and incorporated documents should be reviewed for controlling language and precedence.

2. Expanded product and service coverage

The revised page adds or prominently lists numerous products and services, including:

• Adaptive Planning, Analytics and Reporting
• Contract Management and Document Intelligence
• Financial Management
• HiredScore, Human Capital Management, Paradox, Payroll, and Peakon
• Platform and Product Extensions
• Spend Management, Student Talent Management, and VNDLY Workforce Management
• Numerous professional-services, implementation, training, adoption, project-management, and change-management terms

It also clarifies that certain features may apply across product lines and be included in the Platform and Product Extensions Product Line.

• Risk: Product-specific terms may impose different obligations, limitations, data practices, or liability provisions. Customers should confirm which SKUs and programs are actually purchased and which linked terms are incorporated.

3. New or more prominently referenced exhibits and policies

The revised materials add or highlight:

• Universal Security Exhibit
• Universal Data Processing Exhibit and FAQ
• Universal Service Level Agreement
• Business Associate Exhibit
• California Privacy Addendum to the DPE
• AUS Privacy Addendum to the DPE
• Acceptable Use Policy
• Additional terms for authorized resellers
• Translations and regional versions

• Risk: Privacy, security, service-level, acceptable-use, and healthcare-processing obligations may differ by region and product. The applicable version and effective date should be confirmed.

4. Regional and reseller treatment

The page adds extensive regional sections and states that customers purchasing through an authorized Workday reseller whose Order Form references an End User Subscription Agreement should refer to that agreement.

• Risk: Reseller customers may be subject to a different contractual framework. Regional translations or addenda may also create version-control and interpretation issues.

AI-Training and Customer-Data Use

No express language in the diff addresses:

• Training, fine-tuning, or improving AI models;
• Use of customer data, prompts, outputs, or feedback for AI development;
• Whether data is aggregated, de-identified, or retained for model training; or
• Customer opt-out, consent, or ownership rights concerning AI training.

References to “Agents,” “Document Intelligence,” “Analytics,” and other AI-related products appear to be product or navigation references only. They do not, on this diff alone, authorize AI training or prohibit it.

Recommended action: Review the full UMSA, Universal Data Processing Exhibit, applicable Product Terms, AI-specific product terms, and privacy notices for any separate AI-training provisions.