Workday

Executive Summary

The diff primarily reorganizes and expands Workday’s legal-contract website for the Americas and other regions. It appears to be largely navigational and informational rather than a substantive amendment to customer contract terms. However, customers should verify which documents are incorporated into their Order Form or UMSA, particularly for newly listed AI-related products and services.

Important Changes

1. Expanded and reorganized product and service coverage

The updated materials add or more clearly list numerous products, product extensions, professional-services offerings, and customer-experience programs, including:

• Document Intelligence
• Contract Intelligence and Contract Lifecycle Management
• HiredScore
• Paradox
• Peakon Employee Voice
• Sana
• Workday Agents
• Additional professional-services and project-management offerings

The revised wording repeatedly states that applicable terms depend on the products or programs listed in the customer’s Order Form. This may reduce ambiguity about which terms apply, but it also places greater importance on carefully reviewing the Order Form and referenced product terms.

2. Broader description of the UMSA’s scope

The UMSA is now described as the foundational agreement that “applies to all Workday products.” The materials also state that only documents referenced in the Order Form or UMSA apply to the customer.

Risk: This language could make the UMSA and incorporated exhibits more central to the contractual relationship. Customers should confirm whether the UMSA permits Workday to update referenced online terms and how conflicts between the UMSA, product terms, exhibits, and Order Form are resolved.

3. New or more prominent data-protection materials

The revised structure highlights:

• Universal Security Exhibit
• Universal Data Processing Exhibit and FAQ
• Regional privacy addenda
• Business Associate Exhibit for Protected Health Information
• Acceptable Use Policy

The Universal Security Exhibit is described as applying to “Covered Data,” while the Business Associate Exhibit applies where Workday processes Protected Health Information.

Risk: The precise definitions of “Covered Data,” permitted processing, retention, deletion, subprocessors, international transfers, and customer audit rights remain important and should be reviewed in the underlying exhibits rather than inferred from this webpage.

4. AI and Workday Agent references

The diff adds or emphasizes AI-adjacent offerings, including Document Intelligence, Contract Intelligence, Sana, HiredScore, Paradox, and Workday Agents. It also introduces an “Agent System of Record” for identifying registered Workday Agents and mapping them to Product Terms.

AI training impact: The diff does not expressly add, remove, or modify language authorizing Workday to use customer data to train AI models. It also does not state whether customer data, prompts, outputs, or agent interactions may be used for model training. Those rights may instead appear in the UMSA, Data Processing Exhibit, applicable Product Terms, or AI-specific terms.

Recommended action: Obtain and review the underlying AI/product terms for express provisions on model training, service improvement, human review, data isolation, use of prompts and outputs, and opt-out rights.

Summary of Important Changes

1. Contract framework and document hierarchy

• The materials are reorganized around the Universal Main Subscription Agreement (UMSA), now described as the foundational agreement that applies to all Workday products.
• The revised language repeatedly states that only documents referenced in the customer’s Order Form or UMSA apply. This may reduce uncertainty about whether unlisted product terms apply, but increases the importance of carefully reviewing the Order Form and referenced documents.
• Customers purchasing through authorized resellers are directed to special treatment. In the US, Canada, Europe, and Australia, an End User Subscription Agreement may apply where referenced in the Order Form.
• The revisions appear to consolidate regional legal-contract pages and create a more uniform platform-wide structure.

2. Product and feature entitlement rules

• Product Terms are now expressly limited to Workday products the customer is “entitled to use,” with customers directed to verify purchased SKUs in the Order Form and registered “Workday Agents” in the Agent System of Record.
• The revised language adds a mapping between Workday SKUs, Workday Agents, and applicable Product Terms.
• Additional cross-product features may be included in the Platform and Product Extensions Product Line, creating a potential scope issue: customers should confirm whether a feature is governed by general Platform terms or a specific product’s terms.
• Professional Services and Customer Experience terms are expressly limited to the products or programs listed in the Order Form.

3. Exhibits, policies, and privacy terms

• The revised structure identifies the Universal Security Exhibit, Service Level Agreement, Business Associate Exhibit, Acceptable Use Policy, and regional privacy addenda as separate supporting documents.
• The Australia section adds an AUS Privacy Addendum to the Data Processing Exhibit. This may introduce Australia-specific privacy obligations or permissions and should be reviewed separately.
• References to certain US/Canada-specific professional-services language, reseller terms, and regional translations are removed or replaced with broader regional descriptions.

4. AI training and use of customer data

• No express change concerning use of Customer Data to train AI models is visible in this diff.
• The diff does not add or remove language expressly authorizing Workday to use customer data, inputs, outputs, or personal data for:
• training or fine-tuning AI models;
• improving generalized models;
• developing products or services; or
• human review for AI development.
• However, because the revision changes which Product Terms, Platform terms, privacy exhibits, and feature-specific terms apply, AI-related permissions may now be located in documents incorporated by reference rather than on this page. Customers should specifically review the applicable UMSA, Product Terms, Data Processing Exhibit, Acceptable Use Policy, and any AI/agent-specific terms.

5. Main customer risks

• Greater reliance on the Order Form and incorporated documents to determine contractual scope.
• Potential ambiguity over whether cross-product features are governed by Platform terms or product-specific terms.
• Increased risk of missing applicable regional privacy, reseller, AI, or professional-services terms.
• Customers should retain a complete copy of all documents referenced in the Order Form at signing.

Summary

The supplied diff does not include the text of the added provisions. It only states:

> “Added approximately 954 words to the document”

Accordingly, it is not possible to identify the legal changes, new obligations, allocation of risk, or any provisions concerning the use of customer data to train AI models.

AI Training and Customer Data

No substantive language is provided addressing whether customer data may be:

• Used to train, fine-tune, or improve AI or machine-learning models;
• Combined with other customers’ data;
• Reviewed by personnel or service providers for model development;
• Retained after termination;
• De-identified, anonymized, or otherwise processed;
• Used to create outputs, derivatives, embeddings, or model weights;
• Opted out of by the customer; or
• Subject to confidentiality, security, deletion, or ownership protections.

Therefore, no conclusion can be drawn about whether the new language expands or restricts the provider’s rights to use customer data.

Risks That Cannot Yet Be Assessed

The missing text prevents assessment of potentially important issues, including:

• Scope of data use: whether “customer data” includes personal data, confidential information, prompts, outputs, or usage data.
• Purpose limitation: whether AI-training use is limited to providing the services or permits broad product improvement.
• Consent and control: whether customer consent is required and whether an opt-out is available.
• Ownership and licensing: whether the provider receives a perpetual, irrevocable, worldwide, or sublicensable license.
• Privacy and regulatory compliance: whether the provision addresses data-protection laws and international transfers.
• Confidentiality: whether training use could expose customer information to other users or permit memorization by models.
• Deletion and retention: whether data remains in training datasets or model parameters after deletion or termination.
• Indemnity and liability: whether the provider disclaims responsibility for AI-related claims or limits available remedies.

Required Information

A complete analysis requires the actual added wording and, preferably, the surrounding clauses or the prior version of the agreement. The statement that approximately 954 words were added is insufficient to determine the legal effect of the amendment.

Summary of Important Changes

1. Contract structure and incorporation by reference

• The pages are substantially reorganized around a Universal Main Subscription Agreement (UMSA). The UMSA is now described as the foundational agreement that “applies to all Workday products.”
• The revised language emphasizes that only documents referenced in the customer’s Order Form or UMSA apply. This may narrow or clarify the contractual package, but it also increases the importance of checking the Order Form and UMSA for incorporated exhibits, product terms, and program terms.
• References to numerous product-specific agreements are replaced with broader categories, including:
• Product Terms
• Professional Services Agreement
• Customer Experience exhibits
• Security, service-level, acceptable-use, and privacy exhibits
• Product eligibility is tied to the customer’s purchased SKUs and registered Workday Agents, with a mapping provided for convenience. Customers should verify that all desired functionality and related terms are expressly covered by the Order Form.

2. Product and professional-services scope

• Professional Services terms are repeatedly revised to state that they apply only to specific products listed on the Order Form.
• Customer Experience terms similarly apply only to specified programs listed on the Order Form.
• New or more prominent references include Launch Flex SOW terms and attachments, Customer Experience program terms, and various specialized services such as Expert Assist, Test Lead, Analytics Strategy, and Project Management Operations.
• This may reduce ambiguity but creates a risk that services or features used in practice are not covered by the intended terms unless expressly identified in the Order Form.

3. Data protection and privacy exhibits

• The Universal Security Exhibit remains tied to “Covered Data.”
• The Business Associate Exhibit continues to apply where Workday processes Protected Health Information.
• The Acceptable Use Policy is retained and more clearly described.
• The U.S. presentation appears to remove the prominently listed Universal Data Processing Exhibit (DPE) and DPE FAQ from the main exhibit list, while regional pages continue to reference data-processing or privacy addenda. This may be only a navigation change, but customers should confirm which DPE, privacy addendum, and data-processing terms are contractually incorporated.
• Australia now specifically references an AUS Privacy Addendum to the DPE, indicating region-specific privacy terms.

4. AI model training and use of customer data

• No express change to AI-model training rights is visible in this diff. The text does not state that customer data may or may not be used to train Workday’s AI models.
• The new references to the Agent System of Record, registered Workday Agents, and Workday product/agent mappings concern product entitlement and documentation. They do not, by themselves, grant or restrict AI-training rights.
• Because the DPE and related privacy materials are reorganized or less prominently displayed in some regions, customers should review the operative DPE, Product Terms, Acceptable Use Policy, and any AI-specific terms for provisions addressing:
• model training or fine-tuning;
• use of customer data, prompts, outputs, or telemetry;
• aggregation, de-identification, or service improvement;
• retention and deletion; and
• human review or third-party AI providers.

5. Regional and reseller effects

• The revised pages distinguish the Americas, Europe, and Australia more clearly and add regional translations and privacy materials.
• Customers buying through authorized resellers, or whose Order Forms reference an End User Subscription Agreement, may be governed by different contractual documents.

Summary

The provided diff does not include the actual amended contract language. It only states:

> “Added approximately 954 words to the document”

Accordingly, it is not possible to identify:

• Which provisions were added, deleted, or replaced;
• New contractual obligations or liability exposures;
• Changes to confidentiality, data ownership, security, or privacy terms;
• Whether customer data may be used to train, fine-tune, evaluate, or improve AI models;
• Whether such use is subject to consent, opt-out rights, anonymization, aggregation, retention limits, or restrictions on human review; or
• Whether the customer receives any rights or protections concerning models trained using its data.

AI Training Analysis

No conclusions can be drawn about AI-model training from the information provided. The statement that approximately 954 words were added does not reveal whether the additions:

• Authorize use of customer content or personal data for model training;
• Permit use of data for service improvement or product development;
• Allow data to be combined with other customers’ data;
• Permit retention after termination;
• Allow subcontractors or affiliates to access or use the data;
• Create an opt-out or deletion mechanism; or
• Limit use to aggregated, de-identified, or anonymized information.

Information Needed

Please provide the complete redline or the relevant added, deleted, and replacement text. In particular, include provisions concerning:

1. Customer data, content, inputs, outputs, and personal information;

2. AI, machine learning, model training, or service improvement;

3. Data retention, deletion, and termination;

4. Confidentiality and security;

5. Ownership and license rights; and

6. Subprocessors, affiliates, and third-party service providers.

Without the actual contract language, any substantive legal-risk assessment would be speculative.

Summary of Important Changes

1. Contract framework and incorporation

• The materials are reorganized around the Universal Main Subscription Agreement (UMSA), now described as the foundational agreement applying to all Workday products.
• The revised language repeatedly states that only documents referenced in the Order Form or UMSA apply. This may narrow or clarify which online terms are incorporated, but customers should verify that all intended exhibits, policies, product terms, and service-level documents are expressly referenced.
• Customers purchasing through authorized resellers are directed to separate rules, including the End User Subscription Agreement where referenced in the Order Form.
• The navigation and regional presentation are substantially restructured for the Americas, Europe, and Australia. This could create uncertainty about which regional privacy addenda, translations, and terms apply if the customer’s contracting entity or service location is unclear.

2. Product, feature, and entitlement terms

• Product Terms are reframed as applying only to the specific Workday products the customer is entitled to use, based on the Order Form and purchased SKUs.
• The revised text introduces or emphasizes the Agent System of Record for reviewing registered Workday Agents and provides a mapping between Workday SKUs, Agents, and Product Terms.
• Additional features may apply across product lines and are described as part of the Platform and Product Extensions Product Line. This may expand the range of functionality governed by platform terms without separately listing every feature in the Order Form.

3. Professional services and customer-experience scope

• Professional Services terms are consolidated and stated to apply only to specific products listed on the Order Form.
• Numerous service offerings and attachments are reorganized, including Launch Flex SOW terms, professional-services roles, analytics/reporting services, and Customer Experience programs.
• Customer Experience terms now expressly apply only to specified programs listed on the Order Form. This may reduce ambiguity but increases the importance of accurately listing purchased programs and services.

4. Privacy, security, and regional terms

• The revised presentation continues to reference the Universal Security Exhibit, Universal Data Processing Exhibit, Service Level Agreement, Business Associate Exhibit, and Acceptable Use Policy.
• Regional privacy materials are renamed or reorganized, including the California Privacy Addendum to the DPE and AUS Privacy Addendum to DPE. Customers should confirm which version applies and whether the applicable DPE is incorporated into their contract.
• The Business Associate Exhibit remains relevant where Workday processes Protected Health Information.

5. AI-model training and data use

• No express change to customer-data use for training AI models is identifiable in this diff. The diff does not add or remove language expressly authorizing Workday to use Customer Data, Covered Data, or Customer Content to train, fine-tune, or improve AI models.
• The references to Workday Agents, the Agent System of Record, HiredScore, Paradox, and other AI-enabled products appear to concern product entitlement and documentation, not model-training rights.
• Because the substantive DPE, Product Terms, and AI-specific product terms are largely linked rather than reproduced, any AI-training permission may exist in those underlying documents and is not assessable from this navigation/content diff alone. Those documents should be reviewed separately.

Summary

The provided diff does not include the text of the approximately 954 added words. It only states that content was added. As a result, it is not possible to identify the substantive legal changes or assess new risks.

AI Training and Customer Data

No conclusions can be drawn about whether the new language:

• Permits the provider to use customer data to train AI or machine-learning models;
• Restricts training to aggregated, anonymized, or de-identified data;
• Allows use of customer content, prompts, inputs, outputs, usage data, or personal information;
• Applies training rights to human review, automated model improvement, testing, or product development;
• Gives the customer an opt-out or requires affirmative consent;
• Allows the provider to retain data after termination for training purposes; or
• Permits sharing customer data with affiliates, vendors, or model providers.

These issues are potentially significant because broad AI-training rights may allow the provider to use confidential, proprietary, personal, or regulated information beyond the original service purpose.

Other Legal Risks

The added language cannot be evaluated for changes concerning:

• Data ownership and intellectual-property rights;
• Confidentiality obligations;
• Data retention and deletion;
• Security and breach responsibilities;
• Subprocessors and third-party data sharing;
• Warranties, indemnities, and liability limits;
• Compliance with privacy or sector-specific laws;
• Customer audit or objection rights; or
• Changes to termination and post-termination obligations.

Required Information

To perform a meaningful comparison, please provide the actual added and deleted contract language, including the relevant surrounding provisions. The AI-data analysis should focus particularly on terms such as “customer data,” “customer content,” “inputs,” “outputs,” “train,” “fine-tune,” “improve,” “machine learning,” “artificial intelligence,” “de-identified,” “aggregated,” “service data,” and “retain.”

Summary

The supplied diff only states that approximately 954 words were removed. It does not identify which provisions were deleted or provide replacement language.

AI Training and Data Use

• No conclusions can be drawn about whether the agreement now:
• permits or restricts using customer data to train AI models;
• allows use of customer content, prompts, outputs, metadata, or usage data for model improvement;
• requires de-identification, aggregation, or anonymization;
• allows use of data by affiliates, subprocessors, or third-party AI providers;
• gives the customer an opt-out right; or
• imposes deletion, retention, confidentiality, or security obligations relating to AI training.

Potential Legal Significance of the Deletion

Removing approximately 954 words could materially change the customer’s rights and the provider’s obligations, particularly if the deleted language addressed:

• confidentiality and permitted data uses;
• ownership or licensing of customer data and generated outputs;
• AI model training or service improvement;
• data retention and deletion;
• security and breach notification;
• regulatory compliance;
• indemnification or liability limitations; or
• audit, suspension, termination, or opt-out rights.

However, the nature and direction of any change cannot be determined from the word-count description alone. The deletion may have removed customer protections, provider restrictions, or merely duplicative language.

Information Needed

To perform a reliable legal analysis, please provide either:

1. the actual deleted text and any new replacement text; or

2. the “before” and “after” versions of the relevant provisions.

Without the underlying text, it is not possible to identify specific legal risks or determine whether customer data may be used to train AI models.

Structured Summary of Important Changes

1. Contract-library and regional restructuring

• The page is substantially reorganized by region, including new navigation for the Americas, UK/Ireland/MEA/APJ, Europe, and Australia.
• New regional translations and region-specific materials are listed, including Indonesian, Japanese, French, and German versions.
• The revised page repeatedly states that only documents referenced in the customer’s Order Form or UMSA apply. This may reduce ambiguity, but customers must verify their Order Form carefully.
• Reseller customers are directed to the End User Subscription Agreement where their Order Form references it. This creates a risk that reseller customers may be governed by a different contractual framework than direct customers.

2. Broader and more centralized UMSA coverage

• The UMSA is now described as applying to all Workday products, rather than simply serving as a general foundational agreement.
• The revised structure presents a unified platform and Product Extensions framework covering a broader list of products and services.
• This may expand the practical relevance of the UMSA and associated exhibits to newly added or cross-product features.

3. Expanded product and service scope

The revised listing adds or more clearly identifies numerous products, services, and professional-services offerings, including:

• Adaptive Planning, Analytics and Reporting
• Contract Management and Document Intelligence
• Financial Management, HiredScore, Human Capital Management, Paradox Payroll, and Peakon
• Platform and Product Extensions
• Spend Management, Student Talent Management, and VNDLY Workforce Management
• Multiple professional-services, project-management, consulting, training, adoption, and activation programs

Product Terms continue to apply only to products listed in the Order Form, but the revised language also states that customers may have access to additional cross-product features included in the Platform and Product Extensions Product Line.

4. Expanded operational and compliance exhibits

The revised materials expressly identify:

• Universal Security Exhibit, applying to Covered Data
• Universal Data Processing Exhibit and FAQ
• Universal Service Level Agreement
• Business Associate Exhibit, where Workday processes Protected Health Information
• Acceptable Use Policy
• Regional privacy addenda, including California and Australia materials
• Additional reseller and regional terms

These additions may make security, privacy, service-level, acceptable-use, and healthcare-data terms applicable depending on the customer’s products, location, and Order Form.

5. AI and model-training implications

• No express change to customer-data AI training rights is shown in this diff.
• The diff does not add language stating that customer data, Covered Data, personal data, prompts, outputs, or usage data may be used to train, fine-tune, evaluate, or improve AI models.
• It also does not add an express prohibition on such use.
• Because the revised structure adds AI-adjacent products such as Document Intelligence, Contract Intelligence, and Workday Agents, customers should review the underlying UMSA, Data Processing Exhibit, Product Terms, Acceptable Use Policy, and any AI-specific terms for:
• training or model-improvement rights;
• use of data for service development;
• retention of prompts and outputs;
• human review or third-party model-provider access; and
• whether de-identified or aggregated data may be used.

6. Key customer action

Confirm the applicable Order Form, UMSA, Product Terms, Data Processing Exhibit, regional addenda, and any Agent or AI-specific terms. The webpage changes alone do not establish the substantive AI-data rights.

Summary

The diff indicates that approximately 954 words were removed, but it does not identify which provisions were deleted. Because the deleted language is not provided, the specific legal and commercial impact cannot be determined.

AI Training and Customer Data

• No specific change can be confirmed regarding whether the customer’s data may be used to train, fine-tune, evaluate, or improve AI models.
• The removed text may have contained:
• A prohibition or permission to use customer data for AI training;
• Definitions of “customer data,” “content,” or “de-identified data”;
• Consent, notice, or opt-out rights;
• Restrictions on using data to train third-party or shared models;
• Data-retention, deletion, or anonymization requirements;
• Confidentiality and security protections applicable to AI development; or
• Allocation of ownership and intellectual-property rights in model outputs or derivatives.

Potential Risks from the Deletion

Depending on the deleted provisions, removing them could:

• Expand the provider’s discretion to use customer data, if restrictions were removed;
• Eliminate an express prohibition on training AI models with customer data;
• Remove requirements for customer consent, anonymization, or prior notice;
• Reduce the customer’s ability to opt out or require deletion;
• Create ambiguity about whether prompts, inputs, outputs, telemetry, or usage data may be used for model improvement;
• Weaken confidentiality, security, audit, or indemnification protections; or
• Remove ownership provisions protecting the customer’s data and related intellectual property.

Conversely, the deletion could be favorable if it removed a broad provider license or permission to use customer data.

Assessment

The diff is insufficient for a reliable legal comparison. The full text of the approximately 954 deleted words—or at least the deleted sections and their headings—is needed to determine whether the agreement now permits AI training on customer data, changes customer consent or opt-out rights, or alters data ownership and confidentiality protections. Until reviewed, customers should assume that any deleted restrictions may no longer apply and should seek express language stating that customer data will not be used to train or improve AI models without prior written consent.

Summary

The provided diff does not include the actual contractual language. It only states:

> “Added approximately 954 words to the document”

Without the added, deleted, or replacement text, it is not possible to identify:

• Changes to the parties’ rights or obligations
• New fees, limitations, warranties, indemnities, or termination rights
• Changes to data ownership, confidentiality, security, or privacy obligations
• Whether customer data may be used to train, fine-tune, evaluate, or improve AI models
• Whether such use is limited to de-identified, aggregated, or non-personal data
• Whether the customer can opt out or must provide consent
• Whether data may be shared with affiliates, vendors, or model providers
• Retention, deletion, or post-termination treatment of customer data
• Any newly added liability exclusions or caps relating to AI or data use

AI-Training Review

No conclusion can be reached regarding AI-model training because the relevant contractual provisions were not included in the diff. The added language could potentially authorize model training or related uses, but that cannot be determined from the word-count statement alone.

Information Needed

Please provide the full redline or the actual added, deleted, and replacement language. In particular, include provisions addressing:

• “Customer Data,” “Usage Data,” “Service Data,” or similar terms
• Artificial intelligence, machine learning, models, training, fine-tuning, or improvement
• De-identification, aggregation, anonymization, or telemetry
• Data retention, deletion, security, and subprocessors
• Customer consent, opt-out rights, or restrictions on use

Once the actual text is provided, the changes can be analyzed for legal effect and risk.

Structured Summary of Important Changes

1. Overall nature of the changes

The diff appears primarily to revise Workday’s legal-contracts webpage, navigation, regional organization, and descriptions of which agreements apply. It does not clearly amend substantive customer obligations, data-processing terms, or AI provisions. However, the revised descriptions could affect how customers identify the documents incorporated into their contract.

2. Contract-framework changes

• The Universal Main Subscription Agreement (UMSA) is now described as Workday’s “foundational customer agreement” that “applies to all Workday products.”
• The site repeatedly states that only documents referenced in the customer’s Order Form or UMSA apply.
• Product, Professional Services, Customer Experience, and other program terms are framed as applying only where the relevant product, SKU, program, or service is listed in the Order Form.
• The revised text adds or emphasizes the Agent System of Record as a way to identify registered Workday Agents and maps Workday SKUs and Agents to Product Terms.

Risk

The wording could create interpretive uncertainty where:

• the UMSA is said to apply to all products, but individual product terms apply only to products listed in the Order Form;
• the Agent System of Record differs from the Order Form;
• linked webpage content changes after contracting.

Customers should preserve the versions of the Order Form, UMSA, referenced exhibits, and applicable online terms incorporated at signing.

3. Regional and reseller changes

The page is reorganized into regional contract collections for the Americas, Europe, and Australia. The changes:

• Add or emphasize regional translations and localized materials.
• Add an AUS Privacy Addendum to the DPE for Australia.
• Remove or reorganize references to the California Privacy Addendum in the displayed contract index.
• Clarify that customers purchasing through authorized resellers, or whose Order Form references an End User Subscription Agreement, may be governed by those separate arrangements.
• Add a more prominent statement that customers using reseller or End User Subscription arrangements should refer to the applicable agreement.

Risk

The regional restructuring may make it less clear which privacy addendum, data-processing exhibit, or reseller terms apply. The removal of a link or listing from this page should not necessarily be treated as termination of a contractual document, but customers should confirm the operative version and incorporation language in their contract.

4. AI-model training and customer data

No express change concerning use of customer data to train AI models is visible in this diff.

The diff does not add or remove language addressing:

• training, fine-tuning, or improving AI or machine-learning models;
• use of Customer Data, Covered Data, or personal data for AI training;
• model inputs, outputs, prompts, or feedback;
• opt-out or consent rights;
• retention of data used for AI development; or
• ownership of AI-generated outputs.

References to AI-adjacent products, including Document Intelligence, HiredScore, Paradox, Sana, and other Workday Agents, appear to be product-listing or navigation changes only. Their substantive data-use rules would need to be reviewed in the applicable Product Terms, DPE, UMSA, or product-specific documentation.

5. Recommended review points

• Confirm which documents are expressly incorporated by the Order Form.
• Obtain archived copies of all linked exhibits and policies.
• Verify whether any product-specific AI terms apply to purchased products.
• Check the DPE and Product Terms separately for customer-data training permissions.

Executive Summary

The diff primarily reorganizes Workday’s legal-contracts website and expands or updates the catalog of referenced agreements and products. It does not appear to amend the substantive data-use, confidentiality, or artificial-intelligence training rights in any underlying agreement. Because the diff is largely navigational and repetitive, the legal effect should be confirmed against the linked UMSA, Universal Data Processing Exhibit (DPE), Product Terms, and any applicable AI/product-specific terms.

Important Changes

1. UMSA becomes the stated framework for all Workday products

• The UMSA is now described as the foundational agreement that “applies to all Workday products.”
• The text repeatedly states that only documents referenced in the customer’s Order Form or UMSA apply.
• This may make the UMSA and incorporated exhibits more important for products added later, including AI-enabled products.

Risk: Customers should verify whether later-added products, features, or agents automatically become subject to updated UMSA terms or product terms, and how conflicts between the Order Form, UMSA, DPE, and Product Terms are resolved.

2. Broader and more detailed product and AI-related catalog

The revised list expressly includes products and features such as:

• Contract Intelligence and Document Intelligence
• HiredScore
• Paradox
• Peakon Employee Voice
• Sana
• Workday Agents
• Adaptive Planning, Analytics and Reporting
• Financial Management and other platform extensions

The text also introduces an Agent System of Record for reviewing registered Workday Agents and a mapping between Workday SKUs, Agents, and Product Terms.

Risk: The expanded product catalog may bring additional AI, automated decision-making, or agent-specific terms into scope. Customers should identify which products and agents are actually listed on their Order Form and review their individual terms.

3. Expanded incorporated documents and exhibits

The revised presentation adds or more prominently references:

• Universal Security Exhibit
• Universal Data Processing Exhibit and FAQ
• Service Level Agreement
• Business Associate Exhibit
• Privacy addenda
• Acceptable Use Policy
• Professional Services and Customer Experience terms
• Additional tenant and activation-service terms

Risk: Important obligations may now be incorporated through linked documents rather than displayed in one agreement. Customers should retain copies of the versions applicable on the order date and check for unilateral update or version-change mechanisms.

4. Professional services scope is reorganized

Professional Services terms are expanded to cover numerous offerings, including data transformation, analytics strategy, project management, expert assistance, testing, training, and deployment services.

Risk: Professional-services personnel may access or process customer data under separate terms. Confirm whether those terms impose different confidentiality, security, retention, subprocessors, or data-use rights.

AI Training and Customer Data

No express language in the supplied diff states that Workday may use customer data, prompts, outputs, or personal data to train, fine-tune, or improve AI models. Likewise, no explicit prohibition or consent requirement is added.

However, the increased prominence of AI products and Workday Agents makes the underlying DPE, Product Terms, Agent terms, and AI-specific documentation especially important. Those documents should be checked for:

• Use of customer data for model training or service improvement;
• Whether de-identified, aggregated, telemetry, prompts, or outputs are included;
• Opt-out or consent rights;
• Human review and retention;
• Subprocessor and cross-border processing provisions; and
• Ownership and permitted use of AI outputs.

Key Changes and Risks

1. Unified agreement structure expanded

• The site now presents the Universal Main Subscription Agreement (UMSA) as the foundational agreement for all Workday products, rather than describing separate product-specific contract groupings.
• The revised language states that only documents referenced in the Order Form or UMSA apply to the customer.
• Customers purchasing through authorized resellers may instead be subject to an End User Subscription Agreement where the Order Form refers to it.

Risk: The customer’s contractual obligations may depend heavily on the Order Form and referenced exhibits. Documents displayed on the legal-contracts site may no longer apply merely because they are listed there. Customers should confirm which version of the UMSA, exhibits, product terms, and policies are expressly incorporated.

2. Product entitlement and SKU mapping introduced

• Product Terms now apply only to products the customer is “entitled to use.”
• Customers are directed to:
• Review purchased SKUs in the Order Form;
• Use the Agent System of Record to review registered Workday Agents; and
• Consult a mapping between Workday SKUs, Agents, and Product Terms.
• The revised language also states that certain features may apply across product lines and are included in the Platform and Product Extensions Product Line.

Risk: Product functionality and applicable legal terms may be determined by internal records, registered “Agents,” or SKU mappings rather than solely by the signed Order Form. This could create uncertainty about which features and terms are included, particularly for cross-product functionality.

3. Professional Services and Customer Experience terms narrowed or reorganized

• Professional Services terms apply only to specific products listed on the Order Form.
• Customer Experience terms apply only to specific programs listed on the Order Form.
• Numerous service categories, SOW terms, attachments, and program terms have been reorganized under broader headings.

Risk: Services or programs that are not expressly identified in the Order Form may not receive the protections, service levels, or contractual terms the customer expects. The customer should verify that all purchased services and programs are listed.

4. Regional and reseller changes

• The content is reorganized by region, including separate treatment for the Americas, Europe, and Australia.
• References to regional privacy addenda and translated agreements have changed.
• The Australia section adds an AUS Privacy Addendum to the DPE; other regional translations and privacy materials are also reorganized.

Risk: The applicable privacy, data-processing, and reseller terms may vary by customer location and contracting route. Incorrect regional selection could lead to reviewing the wrong legal documents.

5. AI-model training and data use

• No express change to customer-data use for training AI models is stated in this diff.
• The revisions mention Workday Agents, Agent System of Record, Contract Intelligence, Document Intelligence, HiredScore, and other potentially AI-enabled products, but do not add or remove language authorizing:
• Training foundation or generative AI models;
• Using customer data to improve models;
• Creating pooled or de-identified training datasets; or
• Opt-out, consent, or deletion rights relating to AI training.

Risk: The diff alone does not establish whether customer data may be used for AI training. That issue should be checked in the operative UMSA, Universal Data Processing Exhibit, applicable Product Terms, and AI-specific product terms.

Structured Summary of Important Changes

1. Major restructuring of the contract library

• The page is substantially reorganized by region, including separate listings for the Americas, UK/Ireland/MEA/APJ, Europe, Australia, and language-specific versions.
• The UMSA is now presented as the foundational agreement that “applies to all Workday products.”
• The page repeatedly states that only documents referenced in the customer’s Order Form or UMSA apply to the customer.
• New navigation and explanatory materials are added, including “Learn More,” FAQs, translation links, older-version archives, and subscription/update contacts.

Risk/impact: The restructuring may make it easier to identify applicable terms, but customers must verify their Order Form and UMSA carefully. The expanded online library could create uncertainty if webpages, linked documents, or product mappings change without a formal contract amendment.

2. Expanded product and services coverage

The revised list adds or more clearly identifies numerous products, product extensions, and services, including:

• Adaptive Planning, Analytics and Reporting
• Contract Management and Document Intelligence
• Financial Management
• HiredScore
• Human Capital Management
• Paradox Payroll
• Peakon
• Spend Management
• Student and Talent Management
• VNDLY Workforce Management
• Professional Services and multiple professional-services offerings
• Customer Experience programs, Sana, Candidate Experience, Travel Booking, and other adoption/training programs

The page clarifies that product-specific terms apply only to products listed on the customer’s Order Form, while certain cross-product features may be included in the Platform and Product Extensions Product Line.

Risk/impact: Customers may become subject to additional product-specific terms when new modules, features, or services are purchased or activated. The distinction between entitlement, platform-wide features, and separately purchased products should be confirmed contractually.

3. AI, agents, and customer-data use

• The revised language adds an “Agent System of Record” for reviewing registered Workday Agents and a mapping between Workday SKUs, Agents, and Product Terms.
• “Agents” appear to be treated as a distinct product or feature category, but the diff does not define their capabilities or data rights.
• Products with potentially AI-related functionality—such as Document Intelligence, HiredScore, Paradox, Peakon, Sana, and Workday Agents—are newly listed or more prominently identified.
• No express provision in this diff states that customer data may be used to train Workday’s AI models, foundation models, or third-party models. No clear change to AI training permissions, ownership, data retention, opt-out rights, or model-improvement rights is shown.

Risk/impact: Although no explicit training authorization is visible, the addition of Agents and AI-related products warrants review of the underlying Product Terms, UMSA, Data Processing Exhibit, and any AI-specific documentation. Those documents may contain the operative data-use rules.

4. Privacy, security, and compliance references

The revised library more prominently identifies:

• Universal Security Exhibit
• Universal Data Processing Exhibit and FAQ
• Regional privacy addenda
• Business Associate Exhibit for Protected Health Information
• Acceptable Use Policy
• Service Level Agreement

Risk/impact: Applicability depends on region, product, data type, and Order Form references. Customers should confirm that the correct regional privacy addendum and data-processing terms are incorporated into their agreement.

Structured Summary of Important Changes

1. Contract framework consolidated around the UMSA

• The Universal Main Subscription Agreement (“UMSA”) is now described as the foundational agreement applying to all Workday products.
• The revised language repeatedly states that only documents referenced in the customer’s Order Form or UMSA apply.
• This may reduce the risk that unrelated online terms are incorporated, but it increases the importance of reviewing:
• The Order Form;
• Any UMSA references; and
• All referenced exhibits, product terms, policies, and addenda.

2. Product and feature eligibility tied more explicitly to the Order Form

• Product Terms now apply only to Workday products the customer is “entitled to use.”
• Customers are directed to review purchased SKUs in the Order Form and registered “Workday Agents” in the Agent System of Record.
• Customer Experience terms, Professional Services terms, and program-specific terms apply only when the relevant product or program is listed on the Order Form.
• This may narrow the contractual scope of certain terms, but it also creates a risk of uncertainty where:
• A feature is enabled without being clearly identified on the Order Form; or
• The Agent System of Record and Order Form do not match.

3. Regional and reseller arrangements clarified

• The revised content adds or emphasizes region-specific UMSA structures for the Americas, Europe, and Australia.
• Customers purchasing through authorized resellers may be directed to an End User Subscription Agreement where their Order Form references it.
• Regional privacy documents are reorganized, including the California Privacy Addendum and an Australian privacy addendum.
• Customers should confirm which regional addenda and translations actually form part of their agreement.

4. Exhibits and policies reorganized

The revised materials identify or reorganize:

• Universal Security Exhibit;
• Universal Data Processing Exhibit;
• Universal Service Level Agreement;
• Business Associate Exhibit;
• Acceptable Use Policy;
• Professional Services Agreement and SOW terms; and
• Customer Experience program terms.

The security exhibit expressly applies to “Covered Data,” while the Business Associate Exhibit applies when Workday processes Protected Health Information. These references do not, by themselves, change the substantive data-processing obligations; the underlying exhibits must be reviewed.

5. AI model training and use of customer data

• No express change concerning use of customer data to train AI models is visible in this diff.
• The diff mainly changes the organization, labeling, and applicability descriptions of Workday’s contract library.
• It does not add language expressly authorizing or restricting:
• Training general-purpose AI models on customer data;
• Using customer data to improve Workday or third-party models;
• Opt-out rights;
• Human review or model-development use; or
• Ownership of AI inputs and outputs.
• Because the Universal Data Processing Exhibit and product-specific terms are referenced but not substantively shown, any AI-training permissions may exist in those documents and should be reviewed separately.

6. Practical risk

The principal risk is not an apparent new AI-training authorization, but uncertainty about which linked terms apply. Customers should obtain and preserve the exact Order Form, UMSA, applicable exhibits, product terms, privacy addenda, and any AI-specific terms incorporated by reference.

Structured Summary of Important Changes

1. Contract structure and scope

• The materials are substantially reorganized into regional contract libraries, including separate terms for the Americas, UK/Ireland/MEA/APJ, Europe, and Australia.
• The Universal Main Subscription Agreement (“UMSA”) is now presented as the foundational agreement that “applies to all Workday products.”
• The revised structure repeatedly states that only documents referenced in the customer’s Order Form or UMSA apply. This may reduce uncertainty about which online terms govern, but customers must verify the specific documents incorporated into their Order Form.
• New or expanded categories of terms are listed, including:
• Product and Product Extension terms;
• Professional Services agreements and numerous service-specific addenda;
• Customer Experience program terms;
• Additional Tenant Terms;
• Regional privacy and data-processing addenda;
• Terms for resellers and End User Subscription Agreements.

2. Expanded product and feature coverage

• The product catalogue is expanded or clarified to include products and services such as:
• Contract Intelligence and Contract Lifecycle Management;
• Document Intelligence;
• HiredScore, Paradox, Sana, Peakon Employee Voice, Candidate Experience, and other workforce products;
• “Workday Agents” and the Agent System of Record.
• The revised language states that customers may receive additional features across Product Lines, included in the Platform and Product Extensions Product Line. This could broaden the functionality available under the agreement but may also make it harder to determine which product-specific terms apply.

3. Customer data and AI-model training

• The diff does not expressly add language authorizing Workday to use customer data to train AI models, nor does it expressly prohibit such use.
• New references to Contract Intelligence, Document Intelligence, Workday Agents, and AI-adjacent products increase the practical importance of reviewing the underlying Product Terms, Data Processing Exhibit, Acceptable Use Policy, and any applicable AI or product-specific terms.
• The revised navigation identifies the Universal Data Processing Exhibit and related FAQ as governing documents, including region-specific versions. However, the diff does not show the substantive data-use provisions, purposes of processing, model-training rights, de-identification standards, or opt-out mechanisms.
• Risk: Customers should not assume that the absence of training language in this diff means customer data cannot be used for model improvement. The incorporated DPE, Product Terms, or AI-specific terms may contain those rights.

4. Privacy, security, and regulated data

• The Universal Security Exhibit is expressly stated to apply to Covered Data.
• The Universal Data Processing Exhibit is more prominently incorporated, with regional versions for non-US and Australian customers.
• The Business Associate Exhibit remains applicable where Workday processes Protected Health Information.
• Regional privacy addenda and translations are added or reorganized, potentially creating different obligations depending on customer location.

5. Key customer actions

• Confirm the governing region and all documents referenced in the Order Form or UMSA.
• Obtain and review the current DPE, Product Terms, and AI/product-specific terms.
• Specifically confirm whether customer data, prompts, outputs, usage data, or agent interactions may be used for AI training, service improvement, benchmarking, or development, and whether an opt-out is available.

Summary of Changes

Overall Change

• Approximately 954 words were removed from the document.
• No replacement text or added language is shown.
• Because the deleted text is not provided, the specific legal effect of the changes cannot be determined reliably.

Customer Data and AI Training

• The diff does not identify whether any language about using customer data to train AI models was added, removed, or changed.
• However, if the deleted 954 words included provisions addressing:
• whether customer data may be used to train, fine-tune, or improve AI models;
• whether data is used for product development, analytics, or service improvement;
• whether customer data is de-identified or aggregated before use;
• whether human reviewers or third-party model providers may access the data; or
• whether customers can opt out of AI training,

then deleting those provisions could materially change the parties’ rights and obligations.

Potential Risks

The deletion may create the following risks, depending on the missing text:

1. Reduced restrictions on data use

Deleted limits on using customer data could make broader use permissible under the remaining agreement.

2. Loss of customer protections

Deleted confidentiality, security, deletion, retention, or access restrictions may weaken protections for customer data.

3. Unclear AI-training rights

If AI-related permissions or prohibitions were removed, the contract may no longer clearly state whether customer data can be used to train models.

4. Changed ownership or licensing terms

Deleted language may have addressed ownership of inputs, outputs, derived data, model improvements, or feedback.

5. Reduced transparency and control

Deleted notice, consent, audit, opt-out, or deletion rights could make it harder for the customer to control data use.

6. Third-party sharing exposure

Deleted provisions may have limited disclosure of customer data to affiliates, contractors, cloud providers, or AI vendors.

Recommended Follow-Up

• Obtain the full before-and-after versions or the actual text of the 954 deleted words.
• Specifically compare provisions concerning:
• customer data;
• training or improving AI models;
• anonymization and aggregation;
• confidentiality and security;
• data retention and deletion;
• subprocessors and third-party AI providers; and
• customer opt-out, consent, or audit rights.

Bottom line: The deletion is potentially significant, but the supplied diff is insufficient to determine whether customer data may now be used for AI training or whether related protections were removed.